Its a good walk from the nearest CTA stop, which is down in The Loop.

Not bad if you consider the price and you do not mind walking to places such as Michigan Avenue.

I would stay here again, but I have no need to stay by the Merchandise Mart and I would prefer to be closer to Michigan Avenue. It's an average hotel.

Stayed here for one night in a sad looking room, with no view. The place was clean but could use a major over haul. Having a meal in the atrium is like eating in an airport. The pool is good however as is the fitness center. The staff were friendly. The location is withing walking distance of the main attractions, but it feels to be a little bit cut off from the energy of a city center hotel. There is a good grocery story in the lobby which serves great sandwitches

The Holiday Inn Chicago (Merchandise Mart) is correctly described as adequate. Stayed here for two nights as part of a quick trip to Chicago. Picked the hotel for the price above all but in some ways I guess you get what you pay for.

Location: The hotels location isn't horrible; it’s just not that convenient. You’re close to River North and the Loop but not too much nightlife or shopping. It gets frustrating after the first couple days of navigating several elevators, flights of stairs, escalators and hallways just to get to a cab or train station. The hotel is good choice if you want to save some cash and don't mind walking a couple extra blocks to reach some sites.

Rooms/Hotel: Clean just very plain and somewhat dated. Beds were OK and there was also the pillow menu which is standard at most Holiday Inn's now. Bathrooms were basic the lighting was too strong. Free Wi-Fi in all guest rooms.

Restaurant: Didn't eat at the hotel because we thought it was way too over-priced. (Tip - Inside the merchandise mart is a food court that serves breakfast very quickly and cheaply). Check out Blueprint in the Merchandise Mart for close cocktails.

This hotel has the worst service ever. My company booked 28 rooms at this hotel, When we tried to cancel three nights in two of the rooms they charged us a $400 cancelation fee, even though we gave them 2 months notice. I tried to explain to them that I will cancel all 28 rooms if they charge us this fee, yet they don't understand that they will lose all this money, plus the extras like our dinners in the restaurant, parking, etc. They still made us pay the cancellation charge. Apparently they don't quite understand customer service, and how it can cost a lot of money.