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Holiday Inn Chicago - Mart Plaza: Traveler Reviews


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78% Recommend
4.0 of 5 stars 146 reviews
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[ Date ] [ Rating ]
They gave my room away!

Holiday Inn Chicago - Mart Plaza

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2 of 5 stars
sinclairpub   1 contribution
Atlanta, GA
Dec 5, 2008 | Trip type: Business
1/1 found this review helpful

I was very impressed with the reservationist and had also received a nice email response when I inquired about the location. However, when I arrived at midnight after a grueling delayed flight, I was told they were overbooked. Apparently other guests decided to extend their stay, so they gave my room away. The hotel did rebook me and paid for the other hotel, but as a business traveler...that didn't help me personally since my client pays the bill. I was the one inconvenienced. I had to stay a mile away, and had to fight for a taxi to come back to my meeting in the mart early the next morning. This cost me much needed sleep. I would have appreciated an email or phone call telling me about the problem so I could have planned accordingly.

  • Date of stay December 2008
  • Visit was for Business
  • Member since November 01, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $267 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Holiday Inn works in a pinch

Holiday Inn Chicago - Mart Plaza

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3 of 5 stars
KitinIowa   38 contributions
Western Iowa
Nov 27, 2008
2/2 found this review helpful

We used Priority Club points for this three night stay. As a Priority Club member you can get $5.00 off the current parking rate (either self parking or valet). The rate was $23.00 with the discount which is excellent for self-parking in this area.

The hotel itself is fine, although I would MUCH prefer two queen beds instead of two doubles, but we didn't have a problem sleeping.

Pros -- during work hours you have inside access to the CTA brown and purple lines. Otherwise, you do have to go outside for a block or so to reach the CTA stop. Nice pool, but alas no hot tub!

Cons -- we were there over Thanksgiving and it is a pretty chilly walk to the shopping areas. It would be great in summer weather, not a bad stroll at all. The rooms all have a pretty decent view. Our daughter who lives in Chicago, said we faced Oprah's apartment building, we were on the lookout but she didn't use her terrace... haha.

Would I stay there again? Probably, if the price is right, but if I had other similar options I would try those. The hotel is nothing special, the CityScape bar on the 15th floor is a nice small bar with a great view. If you would like to sit somewhere in the city for a view I would highly recommend it. I think they have free appetizers on "Hump" day so Wednesdays would be a fine place to hang for a couple of hours!

I did ask about rollaway beds because of the double bed situation, but the extra charge was $20 which I thought was unnecessarily high.

It is an adequate hotel in a great city..........

  • Date of stay November 2008
  • Visit was for Quality time with family
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $267 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Average hotel with great location

Holiday Inn Chicago - Mart Plaza

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3 of 5 stars
akisha   3 contributions
North Carolina
Nov 9, 2008 | Trip type: Couples
1/1 found this review helpful

Pros - As other reviewers have mentioned the hotel is situated at the heart of downtown chicago .Few minutes from most of the popular attractions.There is a taxi stand just outside the hotel,which adds to the benefit. The rooms are mediocre.

Cons - Expensive Food , Rude Staff.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since December 23, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $267 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Loved the Chicago Mart Plaza

Holiday Inn Chicago - Mart Plaza

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5 of 5 stars
AnnWieringa   1 contribution
Canada
Oct 28, 2008 | Trip type: Friends getaway
1/1 found this review helpful

Just returned from a 3 night stay at this hotel with 5 of my friends.
We had very nice rooms, excellent service from everyone at the hotel. The concierge was very helpful with the planning of our vacation. The only complaint we had was that too much food was served with our meals. It seemed like a waste but I guess a lot of people would think lots of food was a really good thing. Food served in the restaurant was delicious and the wait staff very good also. The City Scape Bar is an excellent place just to relax at the end of the day and overlook the city lights.
Overall experience was excellent and would highly recomend to any age group.

  • Liked — Everything
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 65+
  • Member since August 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $267 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Great hotel.

Holiday Inn Chicago - Mart Plaza

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4 of 5 stars
wee_burd   10 contributions
Glasgow, UK
Oct 26, 2008 | Trip type: Couples

First impression is that the hotel is a bit strange - you have to go up to the 15th floor in order to get to the reception.

The room was great and we had a great view of the river. We ordered room service one night and had a great meal. The bar on the main level had some great views of Chicago.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 26, 2005
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from martplaza, manager
(Management representative)
Nov 8, 2008
Thank you very much for your recent comments. The Holiday Inn Chicago Mart Plaza values your comments and we are so pleased that you enjoyed our views, accommodations and food and beverage. We are very proud of our unique location which provides some of the very best views of the Chicago skyline and are pleased that you enjoyed them as well. We look forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $267 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
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Holiday Inn Chicago - Mart Plaza Also Known As

  • Holiday Inn Mart Plaza
  • Holiday Inn Chicago
  • Chicago Holiday Inn
Address: 350 W Mart Center Drive, Chicago, IL 60654