We traveled to Chicago on the train with our two grandsons ages 4 and 7 for a three day stay in the city. We were somewhat skeptical of our Hyatt Regency reservation after reading some of the reviews on Trip Advisor. We were pleased as we entered the hotel and met friendly employees at the door, the front desk, and throughout the hotel. We were fortunate to book a room through Travelzoo offering an upgrade to the Regency Club located on floors 32-35 of the West Tower. Our room was on the 35th floor and had a Lake view so our grandsons could see the fireworks at Navy Pier. The Club room is also located on that floor and offers complimentary beverages, snacks, breakfast, food, desserts...something all day long. This was a big hit for our grandsons and definitely was a plus for our food budget. The people in the Club were very accomodating and friendly with the children. They also offer free internet service in the club area. As we checked out, the boys asked if we could return someday...we would be happy to do so and would always want to be on the Regency Club Level of this conveniently located hotel.

$13.95 for high speed Internet at a hotel in this day and age is absolutely absurd. Add on top of that $2.95 small bottles of water in the main dining area, and very high food prices, and the "value" of this hotel really gets diminished. If I had not booked this for $89/night through hotwire, I would not have stayed here. While the people and service are absolutely top notch, this is a HUGE convention style hotel that has been here since the 80's and is starting to show its age. If you can get a great rate like I did, it is worth it, but if you are looking at $159+ per night, I would definitely look somewhere else. On top of that, my room (3152) was next to the service elevator, which I could hear ALL NIGHT. It sounded like someone was rolling a metal cart back and forth right behind the headboard of the bed.....I couldn't sleep at all.

We stayed in this hotel in December for a leisure trip. The hotel is very contemporary, public areas area very expansive, and you can almost get lost! Our room was beautiful, very contemporary style, and incredible views that looked toward lake Michigan. Service was excellent, staff always saying hi and asking if there was anything we needed. We payed $89 through a discount website, so it was a greaat deal fro Chicago in this location in a hotel with these ammenities this has! Would deffinetly stay here again!

My wife and I stayed at this hotel at the end of May, 2009. She came for the weekend for a function and we extended the trip to take in the city.
We got a deal on this hotel through TravelZoos. $249/night stay for $99/night plus we got the full buffet breakfast.
The room was wonderful. Extremely large King size bed with expansive sitting area. We are used to smaller hotels with little room to move. The bed was extremely comfortable with lots of pillows. No wear or damage in room at all except sink tap dripped a bit (poor taps). We could have upgraded to river view for $20/night but chose not to. We enjoyed the room for what it was. 22nd floor looking south.
The buffet breakfast was great. Lots to choose from and very fresh with made to order eggs, non stop coffee and juice and the servers were so eager to please. Great to have breakfast included in night stay. Might be a bit dear to pay at $22/person. It was nice to sit and relax with good breakfast, coffee and newspaper and not have to figure where to catch a morning meal.
Concierge desk was most helpful in suggesting places to eat, always informative and ready to provide maps, directions, multiple suggestions and even make the reservations. Cards included to admit without paying cover charges at some jazz clubs.
Location was great. Blocks from El and other transportation and easy walking distance to the parks and right on the river.
If in Chicago again, would not hesitate to stay here again.
A swimming pool would have been nice but we did not miss it.