As noted by many others, this hotel has a terrible problem with overbooking. This is the third time in 4 years I have had a guaranteed reservation not honored because the hotel was overbooked. Several of the hotel employees on multiple trips over the years have acknowledged to me that this hotel has a problem with overbooking. To make things worse, this hotel is very aggressive about enforcing its one night penalty policy for customers who do not keep their reservation. They do this even when they are oversold, and they would have not been able to honor the reservation if you had shown up.

As some reviews note, there are a number of nice features to this hotel, but they are all overshadowed by the ridiculous amount of overbooking, which is at a level to be an unethical business practice.

MEETING PLANNERS BEWARE: MEMBERS OF YOUR GROUP WILL BE DISAPPOINTED. THIS HOTEL DOES ITS WORST OVERBOOKING DURING CONVENTIONS.

If you are planning to arrive at the hotel late, be warned that your likelihood of being denied your room is very high. Checking in ahead of time will NOT protect you.

We traveled to Chicago on the train with our two grandsons ages 4 and 7 for a three day stay in the city. We were somewhat skeptical of our Hyatt Regency reservation after reading some of the reviews on Trip Advisor. We were pleased as we entered the hotel and met friendly employees at the door, the front desk, and throughout the hotel. We were fortunate to book a room through Travelzoo offering an upgrade to the Regency Club located on floors 32-35 of the West Tower. Our room was on the 35th floor and had a Lake view so our grandsons could see the fireworks at Navy Pier. The Club room is also located on that floor and offers complimentary beverages, snacks, breakfast, food, desserts...something all day long. This was a big hit for our grandsons and definitely was a plus for our food budget. The people in the Club were very accomodating and friendly with the children. They also offer free internet service in the club area. As we checked out, the boys asked if we could return someday...we would be happy to do so and would always want to be on the Regency Club Level of this conveniently located hotel.

$13.95 for high speed Internet at a hotel in this day and age is absolutely absurd. Add on top of that $2.95 small bottles of water in the main dining area, and very high food prices, and the "value" of this hotel really gets diminished. If I had not booked this for $89/night through hotwire, I would not have stayed here. While the people and service are absolutely top notch, this is a HUGE convention style hotel that has been here since the 80's and is starting to show its age. If you can get a great rate like I did, it is worth it, but if you are looking at $159+ per night, I would definitely look somewhere else. On top of that, my room (3152) was next to the service elevator, which I could hear ALL NIGHT. It sounded like someone was rolling a metal cart back and forth right behind the headboard of the bed.....I couldn't sleep at all.

We stayed in this hotel in December for a leisure trip. The hotel is very contemporary, public areas area very expansive, and you can almost get lost! Our room was beautiful, very contemporary style, and incredible views that looked toward lake Michigan. Service was excellent, staff always saying hi and asking if there was anything we needed. We payed $89 through a discount website, so it was a greaat deal fro Chicago in this location in a hotel with these ammenities this has! Would deffinetly stay here again!