I booked this hotel through Hotwire ($84, $103 with taxes and fees). We felt it was a great deal for the money. The lobby was large, attractive, and impressive. It was typically busy for a large popular big city hotel, but the lobby is so large that there is still room to move around. I didn't use any of the amenities like the restaurants or bars at the hotel as I usually don't when I'm staying in a place like downtown Chicago. The check in was pleasant. I asked them for a room with double beds and was given that. We had no problems with the room. It had a large HDtv. I declined a room upgrade offer. Our room was at the end of a hall and there was a building across our room (as one might expect) and we could also see the Chicago River. As for people complaining about high prices at hotel restaurants, concessions, and bars, I don't think I have ever seen a hotel with "cheap" restaurants, concessions, and bars. It is overpriced for convienence like anything else. That is one reason I typically don't use those services, besides the fact that it is pretty boring just sit in a hotel when you are in downtown Chicago.

We stayed here for our anniversary and had an amazing weekend. The room was a bit dated and it shared a wall with the elevator shaft, but overall it wasn't bad. We didn't really notice the elevators much and the view looking towards the Hancock Building and the Chicago River across the street made up for the minor inconvenience. The room was clean, but not that impressive. The location is fantastic as it's only a couple blocks from Michigan Ave. and close to Navy Pier. We were able to shop and enjoy walking around with little trouble. Parking is expensive, but it is a downtown hotel, so that shouldn't surprise anybody. Wireless internet was also $13 for 24hrs, which was a bit dissapointing. I would recommend this hotel for people looking to stay downtown, but I would only stay here if you are able to get a discounted rate. We used Priceline and that is the only way I would stay here again. We really can't complain about our stay and we had a great weekend, but I'm not sure this is a 4star hotel.

As noted by many others, this hotel has a terrible problem with overbooking. This is the third time in 4 years I have had a guaranteed reservation not honored because the hotel was overbooked. Several of the hotel employees on multiple trips over the years have acknowledged to me that this hotel has a problem with overbooking. To make things worse, this hotel is very aggressive about enforcing its one night penalty policy for customers who do not keep their reservation. They do this even when they are oversold, and they would have not been able to honor the reservation if you had shown up.

As some reviews note, there are a number of nice features to this hotel, but they are all overshadowed by the ridiculous amount of overbooking, which is at a level to be an unethical business practice.

MEETING PLANNERS BEWARE: MEMBERS OF YOUR GROUP WILL BE DISAPPOINTED. THIS HOTEL DOES ITS WORST OVERBOOKING DURING CONVENTIONS.

If you are planning to arrive at the hotel late, be warned that your likelihood of being denied your room is very high. Checking in ahead of time will NOT protect you.

We traveled to Chicago on the train with our two grandsons ages 4 and 7 for a three day stay in the city. We were somewhat skeptical of our Hyatt Regency reservation after reading some of the reviews on Trip Advisor. We were pleased as we entered the hotel and met friendly employees at the door, the front desk, and throughout the hotel. We were fortunate to book a room through Travelzoo offering an upgrade to the Regency Club located on floors 32-35 of the West Tower. Our room was on the 35th floor and had a Lake view so our grandsons could see the fireworks at Navy Pier. The Club room is also located on that floor and offers complimentary beverages, snacks, breakfast, food, desserts...something all day long. This was a big hit for our grandsons and definitely was a plus for our food budget. The people in the Club were very accomodating and friendly with the children. They also offer free internet service in the club area. As we checked out, the boys asked if we could return someday...we would be happy to do so and would always want to be on the Regency Club Level of this conveniently located hotel.