The hotel was full, but not once did any of the staff appear to be too busy to assist our group with our requests. We attended a program about customer service; the Hyatt staff were great examples. For a business trip, the location, the conference rooms, restaurants, bar, etc. were great. Downsides were charge for internet service if accessed from your room, high parking costs, and no pool.

We booked this hotel through on Hotwire and paid $89. For $89, this is a great hotel. After we got this hotel, I looked up the rate on the hotel's website and was quoted $289. This hotel is not worth $289.

A number of people have complained about the location of the hotel. There is no perfect Chicago location for a hotel. It really depends on what you want to do while you are in Chicago. The hotel is not actually located on the Magnificient Mile but is very close to the south end of it, where Wacker Dr hits Michigan. It is literally a five minute walk from the hotel to the start of the Magnificient Mile. As is typical for any hotel in the Magnificient Mile area, it is not very convenient to the El. You will have to walk several blocks to any El station. If this is important to you, you should stay in the Loop area. It is one of the closest hotels to Navy Pier and within walking distance (about 10 minutes) unlike some hotels located on the north end of the Magnificient Mile area. My advice is to figure out what you want to do while you are in Chicago and then pick your hotel.

The room itself is a typical chain hotel room. It was clean but nothing special and not extremely large or small. There was a nice flat screen tv in the room. The bathroom had a curved shower curtain bar and a nice water massage shower head. The toilet could have used an update. It looked like a toilet you would find in a high school bathroom.

One other drawback is parking is $48 per night, unless you want to find a close by garage, park it yourself, and save a few bucks.

Ultimately, if you can get a good deal at this place, you will enjoy your stay. If you pay the rack rate, this hotel is not good enough to justify its high price, and you will come away unsatisfied

Customer service can make or break a hotel. Many things can be overlooked if the staff is helpful, courteous, and knowledgeable. And when the customer service is bad, it makes everything else sour in comparison. My recent stay at the Hyatt Regency Chicago feels like a disaster. When we first arrived, we had paperwork stating that we had pre-paid. Our card had been run 9 days prior to our stay, when we booked it, and the hotel had conveniently forgotten this when we checked in. They assured us that we would not be double-billed and demanded we give them our card again. So we spent the whole trip worried that a rather large charge (we were staying many nights) would end up charging twice to our card. We were also given a discount on valet through AAA, the hotel at first knew about it, then had no idea, then knew again, then ended up charging us the full rate. The final straw on this camel's back was that our brand new car was damaged in excess of $1000 by the valet, who backed the car right into a pole and attempted to cover it up.

I wouldn't have stayed here if my employer wasn't paying, but it was a great place to stay. The location is ideal and there are restaurants in the Hyatt; but hundreds of nearby eateries at more affordable prices. The room was very comfortable, with lots of extra pillows, a desk and comfy chair. The staff is very friendly, but be prepared with a gratuity--the support staff seem to expect it.