I recently stayed at the Hyatt with my 2 children age 6 and 10. We were upgraded to Club level access with Jr Suite. Our room was a great size. One King size bed with a couches and a side chair. We had 2 large flat screen tv's and a mini fridge. The only down fall was that we only had a shower (with the amount of walking we did a soak in a tub would have been nice)
The club level access was nice-free internet connection, a variety of newspapers, a nice continental breakfast and a nice evening reception. Many days we just had a large lunch and ate at the reception for dinner (veggie and dip, breads, cheese, hummus, fruit). All during the day they had nice cookies and later at night great pies and cheesecake.
We liked the location. It was very central to what we wanted to do. It is centrally located to the Pier, Grant/Millinium Park, and the Miracle Mile.

We arrrived at the hotel at 12 noon and tried to check in-our room wasn't ready but the hotel took care of our luggage and said they would call us when it was ready. (Not really necessary as we were off to the taste of Chicago). When we got back, our room was ready and our luggage brought up.

This is a large hotel but we enjoyed it alot. The club access (or the clubhouse as my kids called it) was nice, you could meet other travellers and gave a nice area to relax in.

We would definitely go back to the Hyatt

My husband & I live in Michigan and wanted a quick inexpensive get-away to Chicago. So I started with bidding on priceline for 4-star hotel room in the Grant park area for $60 per night. To my surprise, priceline accepted my bid at Hyatt Regency. The Hyatt has done a good job at keeping the hotel looking "modern" and there is plenty of dining options inside the HUGE complex. The room was clean & the bed was very comfortable. The bath room showed the age of the hotel the most - but it was clean too. I would have given a 5 overall rating, but they gave us a room on the 7th floor with a view of an office building. However considering we paid 1/2 rack price - we really can't complain. Oh yeah, the workout facility is amazing and it's in walking distance of all the hot spots.

The hotel was full, but not once did any of the staff appear to be too busy to assist our group with our requests. We attended a program about customer service; the Hyatt staff were great examples. For a business trip, the location, the conference rooms, restaurants, bar, etc. were great. Downsides were charge for internet service if accessed from your room, high parking costs, and no pool.

We booked this hotel through on Hotwire and paid $89. For $89, this is a great hotel. After we got this hotel, I looked up the rate on the hotel's website and was quoted $289. This hotel is not worth $289.

A number of people have complained about the location of the hotel. There is no perfect Chicago location for a hotel. It really depends on what you want to do while you are in Chicago. The hotel is not actually located on the Magnificient Mile but is very close to the south end of it, where Wacker Dr hits Michigan. It is literally a five minute walk from the hotel to the start of the Magnificient Mile. As is typical for any hotel in the Magnificient Mile area, it is not very convenient to the El. You will have to walk several blocks to any El station. If this is important to you, you should stay in the Loop area. It is one of the closest hotels to Navy Pier and within walking distance (about 10 minutes) unlike some hotels located on the north end of the Magnificient Mile area. My advice is to figure out what you want to do while you are in Chicago and then pick your hotel.

The room itself is a typical chain hotel room. It was clean but nothing special and not extremely large or small. There was a nice flat screen tv in the room. The bathroom had a curved shower curtain bar and a nice water massage shower head. The toilet could have used an update. It looked like a toilet you would find in a high school bathroom.

One other drawback is parking is $48 per night, unless you want to find a close by garage, park it yourself, and save a few bucks.

Ultimately, if you can get a good deal at this place, you will enjoy your stay. If you pay the rack rate, this hotel is not good enough to justify its high price, and you will come away unsatisfied