After reading some less than stellar reviews about this hoetl, I was a bit concerned about this hotel. But we got a great deal bidding through Priceline, so that offset my concerns. My wife and I went for a long weekend at the end of June along with another couple, our good friends. The hotel exceeded our expectations. We arrived at noon on Friday, well before the 3:30 check-in time. We both asked for a river view on the same floor. They advised that we would have to wait a few hours to get it, which we happily agreed to do. They stored our luggage and we went out for lunch at O’Briens Riverwalk Café on the river front. Good burgers and beer. We walked around some, then when we returned to the Hyatt about 4, we were both assigned 2 rooms on the 25th floor with wonderful views of the Chicago River. Our only minor issue with our room was that we were in a lock-out room and a few times in the early evening we could hear our neighbors talking. But we never heard them at night. Our king size bed was very comfortable.

Restaurants we liked:
- O’Briens Riverwalk Café - great lunch fare and beer on the Chicago River
- Corner Bakery Cafe, a block from the hotel on Wacker Drive - we ate breakfast there 3 mornings in a row. Great reasonable food, good coffee and friendly service.
- La Luce - Wonderful and reasonable Italian. This was a referral and it didn't dissapoint. In an old building awasy from the downtown area, near the United Center. Try their lasagna and their eggplant parmesian.
- Catch Thirty-Five – 35 W Wacker Dr - Great seafood in a pretty restaurant.

I live in the Chicago suburbs. We decided to use Hyatt points to stay downtown rather than dealing with traffic after the fireworks and taste of Chicago crowds driving back. Our room was on the 32nd floor, the view of the river, lake, and Navy Pier was beautiful. The bed was comfortable, the room was clean, and the bathroom had a nice shower and soaking tub. The hotel is in a good location, you can walk to the lakefront, Pier, or Melinium Park in around 20 minutes. The riverfront paths are right across the street, and Michigan Ave is about a block away. The walls seemed a little thin, but it didn't really bother us. Front desk staff was great. I would stay here again.

With the exception of some billing issues and the fact that this hotel is notorious for overbooking, we had a lovely stay.
The hotel is huge. Two towers and about 2,000 rooms. We had approx. 40 people in our group and we were spread out amongst the two towers. There were people in our group I didn't see again until it was time to check-out .
We had a buffet-style breakfast in a lovely restaurant on the first floor of one of the towers, the food was excellent. The hotel staff was polite and knowledgeable.
We stayed in room 3131. The room was stunning, we could see Lake Michigan from the window in the hallway. The view in our room was of the courtyard area.

I recently stayed at the Hyatt with my 2 children age 6 and 10. We were upgraded to Club level access with Jr Suite. Our room was a great size. One King size bed with a couches and a side chair. We had 2 large flat screen tv's and a mini fridge. The only down fall was that we only had a shower (with the amount of walking we did a soak in a tub would have been nice)
The club level access was nice-free internet connection, a variety of newspapers, a nice continental breakfast and a nice evening reception. Many days we just had a large lunch and ate at the reception for dinner (veggie and dip, breads, cheese, hummus, fruit). All during the day they had nice cookies and later at night great pies and cheesecake.
We liked the location. It was very central to what we wanted to do. It is centrally located to the Pier, Grant/Millinium Park, and the Miracle Mile.

We arrrived at the hotel at 12 noon and tried to check in-our room wasn't ready but the hotel took care of our luggage and said they would call us when it was ready. (Not really necessary as we were off to the taste of Chicago). When we got back, our room was ready and our luggage brought up.

This is a large hotel but we enjoyed it alot. The club access (or the clubhouse as my kids called it) was nice, you could meet other travellers and gave a nice area to relax in.

We would definitely go back to the Hyatt