I stayed here for a conference with a reservation for one room. The hotel was overbooked and we were forced to stay one night in a different hotel. In the process of checking back in to the Hyatt for the rest of the nights, somehow two rooms were created under my name. I received keys to one room, and when checking out, was informed of only one room. The bill was split between my roommate and I. Upon checking my card, I found that I was charged not only for half of one room, but a full bill for a room I never stayed in. When disputing the claim, I was informed that the extra charge could not be removed because someone did stay in that room. Does this hotel not check if they gave keys to anyone, if anyone actually checked in and used a room, or inform someone when they check out about all of the rooms listed under their name?
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