As I read the previous reviews, I was a little concerned. I was going to be spending a week in this hotel for a conference. I was actually considering a different hotel. I contacted their customer service rep by e-mail and outlined my concerns. I needed a reliable internet connection. I needed a no-smoking room, on a no smoking floor (asthma), I needed a refrigerator in the room (medicine) I needed enough space in the room or at the bell stand for a scooter. I was assured by an e-mail response the next day that none of the above was a problem.
I arrived early and was checked in immediately. The room was clean, spacious, and exactly what I needed. Some might quibble that it was not up-to-date but just give me a great bed, a desk with a task chair, a chair or couch for comfortable reading and be clean. A big plus was the state- of-the-art gym with plenty of treadmills and bicycles. (and towels)
The housekeeping staff was generous with towels and de-caf coffee for the in room machine.
The place was packed with my compatriots and really it is perfect if you are going to be at the Convention Center, just an elevator ride and an enclosed walkway away.
The service was consistent. The staff really got that those people were anxious to get to their meetings but also needed breakfast. The wait staff was friendly; the food in the hotel restaurant was fresh and fast. The coffee came in a press and the tea was a premium brand with a pot.
So here we are the last night. Dropped stuff off at the package room. The person manning the room was efficient and keen on detail.
And yes, the public bus for $2.25 picks up right in front of the hotel for a trip to the museum or downtown.
If you are an experienced business traveller, I pretty sure that you will be content with this choice as my friend who checked out this morning said, this is a hotel that really gets what we need.
And yes, a clean fast internet connection as I send this recommendation.
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