Stayed there one week end of may. Location is unbeatable, as it is max. 10 minutes walking distance in each direction to all highlights on Michigan Ave. On arrival we had to specially request for luggage delivery to the room after 40 minutes waiting time. The booked room in historic tower was spacious, well-kept and nice for those liking old-world charme. Comfy beds. A bit on the dark side because of small window only because of historic building (1929), but in a city like Chicago you don't spend much time in-room. The marble bathroom was nice, practical and pleasant. We had a look into a room in the new part of the hotel: ok only if single- rooms are very small.
On the negative side: staff is very indifferent toward guests and it is obvious that management, organisation, training is on the weak side.
At the moment of check-out ask for a trial print: it is obvious that they try to put unjustified charges. We gave tips directly to breakfast site staff in cash. On the invoice there were unknown charges of 5 to 10 dollars for every day. The cashier: our machine puts those charges automatically....!
After asking for charge documents signed by us the extra charges were taken off. Watch out for all extras like phone etc.- everything is extremely costly and sometimes doubtful.
Breakfast offer was very good, especially the fresh fruits and berries and the croissants were of top quality and taste and so was the corner "wine, cheese & chocalates.
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