I just returned from a business/pleasure trip to Chicago and had to comment on our stay at the InterContinental. After booking through a great rate via TravelZoo, I received a confirmation e-mail with an offer to send a note to the concierge with any requests. Because this trip coincided with our anniversary, I mentioned that fact when I requested we have a room on a high-floor of the hotel. When we checked in, not only had our request been granted, we also had been upgraded to a king suite! In addition, later that afternoon, we were sent a bottle of campagne, compliments of the hotel. Needless to say, we were very impressed with the hotel's service. Hope anyone who has the chance to visit Chicago and stay at the InterContinental can have an equally pleasant experience.

What I loved: Stayed in the historic building (the hotel is two buildings conjoined - one old, one new) and our room was large and lovely. Bathroom had both a tub AND a shower. Beds were lovely with that "sheet on the outside of the blanket and inside of the blanket" thing going on, which is so nice. Pillows very comfortable.

We LOVED LOVED LOVED the "Eno" wine bar downstairs - they do cheese, chocolate and wine only - how neat is that? We tasted a different flight each night we were there.

Hotel is close to almost everything - just a couple blocks away from the river to catch the architecture tour; ON the millenium mile for great shopping, easy walking distance from the red line, easy walking distance from fantastic restaurants (we went to Frontera Grill and Cafe Grand Lux).

Annoyances: Couldn't properly open the curtains to let light in the hotel room. Gym and computer usage were extra and pricey (altho I sprang for the gym and it was very well stocked with equipment). Pool area was beautiful - tho not quite as lovely as Swisshotel - where the pool has the best view in the city.

Overall, would give Swisshotel the nod for their more beautiful view of the lake, but this hotel was still quite ideal.

We live in a Chicago suburb and wanted to have a special experience for our 43rd wedding anniversary, so we booked the Intercontinental on Michigan Avenue in Chicago. We planned visits to the art museum and the "Jersey Boys." We arrived Friday evening. They gave us a really bad room initially, but after complaining, they upgraded us to the 20th floor with a view overlooking the Tribune Tower and Chicago River. When they learned it was our anniversary celebration, they provided Champaign and Chocolate. We had dinner at the hotel. It was a wonderful gourmet meal at a very reasonable price. The hotel staff was first class from the front desk to the parking garage. (My only negative is that parking here is $53 per night.) This is a wonderful property with a really world class group of people.

Stayed there one week end of may. Location is unbeatable, as it is max. 10 minutes walking distance in each direction to all highlights on Michigan Ave. On arrival we had to specially request for luggage delivery to the room after 40 minutes waiting time. The booked room in historic tower was spacious, well-kept and nice for those liking old-world charme. Comfy beds. A bit on the dark side because of small window only because of historic building (1929), but in a city like Chicago you don't spend much time in-room. The marble bathroom was nice, practical and pleasant. We had a look into a room in the new part of the hotel: ok only if single- rooms are very small.
On the negative side: staff is very indifferent toward guests and it is obvious that management, organisation, training is on the weak side.
At the moment of check-out ask for a trial print: it is obvious that they try to put unjustified charges. We gave tips directly to breakfast site staff in cash. On the invoice there were unknown charges of 5 to 10 dollars for every day. The cashier: our machine puts those charges automatically....!
After asking for charge documents signed by us the extra charges were taken off. Watch out for all extras like phone etc.- everything is extremely costly and sometimes doubtful.
Breakfast offer was very good, especially the fresh fruits and berries and the croissants were of top quality and taste and so was the corner "wine, cheese & chocalates.

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