A girls weekend, the four of us checked in On Friday. When we started to unpack we notice a leak under the bathroom sink, apparently it had been there a while because of the rust stains.
Then we notice the room was not fully vacuum and dirt around the edge of the bathroom floor. So we asked to be moved to another room. We looked at five total and decided that our room 1116 happened to be the cleanest of the six. We stay put until Saturday afternoon. We had packages to drop off drop and the room across the hall was being clean, we looked at it and asked if we could move to 1105 and not be charged anything extra. Yes the manager said. When we checked out Monday morning they wanted to charge us $100.00 more than what was agreed at check in. After talking with two managers at the same time, one being the manager from Sat and 30 minutes later, we were not charged the extra amount.
Only two ice machines where working, one on floor 6 and one on floor 15. There are two coffee machines in the lobby however, only one of them worked.

This hotel is certainly not a 4 star class hotel, but I give it 4 stars based on value. To begin with, the location is superb. The week I visited, all hotels were booked and rates seemed to be averaging $250 to $400 per night. The rates at Red Roof Inn were below $150.

My corner room on the 15th floor was clean, had a pleasant view of Ontario and Michigan Avenue and was cleaned every day. Granted, the building is old, but does have character. Though not huge, the room was large enough for my needs. No, there is no counter space in the bathroom, but I have encountered this shortcoming in a number of boutique hotels fitted with pedestal sinks. It didn’t pose much of a problem. I don’t know about the other rooms, but mine was fine. The ice machine on my floor worked fine.

The room was outfitted with a small desk and chair, television and air conditioning that worked well, an iron and ironing board, plus a hair dryer. Shampoo and soaps were pretty generic. I’d suggest packing travel sizes your favorites if it concerns you. Sheets were not designer label, but they were clean an the bed well made. Plenty of pillows.

The staff was professional and extremely helpful. Plenty of wonderful restaurants within a block or two, convenience stores, drug stores - even a Trader Joe’s. In addition, I was told that within a few months, all rooms would undergo renovation.

By all means, if you enjoy luxury accommodations and don’t mind paying the price - take advantage of the numerous grand hotels in the area. If you are looking for safe, comfortable friendly lodging in a pristine location, the Red Roof Inn might be the hotel for you. It worked for me.

When I thought about reveiwing this hotel I tried not to mention the
old' Cass hotel but it really is unavoidable.

What you get is about the same but for about twice the price. Now let's be fair the 'old' Cass now costs about three times as much and for the money/location I think that the Red Roof is now the only game in town on the Magnificent Mile.

Plus Points:

Location: Right on N Michigen Ave

Cost: Average of $130 (plus 15% tax plus $5 hotel tax per night)

Bad Points:

Rooms a little care-worn although clean. A bit like our old friend the 'old' Cass. Carpets have seen better days but OK.

Room very poorly lit

Noisy A/C although not really a problem for me as I can sleep through
anything!

Sheets not changed daily

Staff a little bit uninterested.

Pet Peeve

The drinks vending machine was empty on arrival and still hadn't been
filled on departure (seven days!)

All in all OK and the best value you are going to get these days on the Magnificent Mile. Just don't expect The Ritz.

Great location, staff helpful re. a/c that didn't work. We were prepared for old, grungy room but not for the dirt,hair,whatever in the corners and all around the edge of the carpet....also something splashed on headboard of one bed. Bathroom was clean but toilet seat not well attached on one side. They did give a $60 adjustment ( 4 nights there)when we mentioned the dirty room....we will try very hard to come up with something else next time!