On a recent business turned leisure trip to Chicago my boyfriend and I were booked to stay at this hotel. I read the reviews and was apprehensive, but I didn't make the booking so I didn't really have a choice. It seems as though the reviews for this hotel are bipolar. My experience was definitely on the negative side.
The staff seemed apathetic, the room was small and the decor depressing. I recently spent two weeks in Europe staying in budget hotels: I can put up with tiny rooms, shared bathrooms, cheerless decor, and surly staff. I cannot put up with uncleanliness. There was debris on the carpet, for instance toothpicks laying in the middle of the carpet. The bathroom floor had what I can only describe as 'crud' in the grout and around the toilet. The tub was dirty and had people's hair stuck in it. Hair was clearly visible on the floor. I was concerned that If they don't even pick clearly visible toothpicks off the floor, do they wash the sheets? My boyfriend asked that we be moved to a different room, the staff obliged, but that room was just as dissappointing.
The other concerning event occurred while I was in the lobby. Several young men came into the hotel lobby and began soliciting people in the lobby - trying to give them fliers and stuff. They were rather harmless, though they did mildly sexually harass me, but they clearly had no business being there and the staff made no attempt at removing them.
The only good news about this hotel is that they let us cancel everything and leave without a fuss.
Fortunately, the Courtyard Marriott, located right across the street had open rooms, it cost approx. $2 more a night. The difference was night and day. (I highly recommend them - Courtyard Marriott Mag Mile - they are currently doing construction but only during business hours on weekdays.)
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