On a recent business turned leisure trip to Chicago my boyfriend and I were booked to stay at this hotel. I read the reviews and was apprehensive, but I didn't make the booking so I didn't really have a choice. It seems as though the reviews for this hotel are bipolar. My experience was definitely on the negative side.
The staff seemed apathetic, the room was small and the decor depressing. I recently spent two weeks in Europe staying in budget hotels: I can put up with tiny rooms, shared bathrooms, cheerless decor, and surly staff. I cannot put up with uncleanliness. There was debris on the carpet, for instance toothpicks laying in the middle of the carpet. The bathroom floor had what I can only describe as 'crud' in the grout and around the toilet. The tub was dirty and had people's hair stuck in it. Hair was clearly visible on the floor. I was concerned that If they don't even pick clearly visible toothpicks off the floor, do they wash the sheets? My boyfriend asked that we be moved to a different room, the staff obliged, but that room was just as dissappointing.
The other concerning event occurred while I was in the lobby. Several young men came into the hotel lobby and began soliciting people in the lobby - trying to give them fliers and stuff. They were rather harmless, though they did mildly sexually harass me, but they clearly had no business being there and the staff made no attempt at removing them.
The only good news about this hotel is that they let us cancel everything and leave without a fuss.
Fortunately, the Courtyard Marriott, located right across the street had open rooms, it cost approx. $2 more a night. The difference was night and day. (I highly recommend them - Courtyard Marriott Mag Mile - they are currently doing construction but only during business hours on weekdays.)

Dear traveler,

I had a real pleasure to spend some days in this hotel. I must confess, I read the comments about this hotel only after booking it. Therefore, before getting there, I was scared to death. But, after arriving, I had a great wonderful surprise. Everything was perfect: clean room, good conditions with regard to the price, best location, very friendly staff people. As a world traveler, I had spent days at great hotels, i.e. Ritz, Four seasons, Hilton, Hyatt, Best Western, Fairmont, Sheraton etc . So, do not expect to find the luxury here. But, for the price you pay and the location, you should be very confident. Again, do not hesitate to choose this hotel and you'll be very pleased. I had no complains, on the contrary. Good luck!

The hotel is one block away from the Magnificent Mile and that's why we went there. Also because it's one of the cheapest in Chicago downtown! We had to wait a lot to check in because the room wasn't ready. The room wasn't very clean either. We think that the person that cleaned it was loosing her hair, because there were hairs everywhere! (yes, even in our bed). Anyway, if you're looking for a great location at a low price, you'll find it ok.

Booked this hotel on Priceline and was somewhat concerned when we saw which hotel we won. The location relative to Michigan Avenue couldn't have been better. The room was decent sized and had a nice tv. The bathtub was dirty and didn't drain well, and the carpet was not vacuumed very well. It's fine if you're looking for a room in downtown Chicago and don't plan to spend much time at the hotel.