The only positive thing experience about this hotel was the woman at the front desk named Nicole. Other than that - NOTHING! There were red, what looked like bloodstains, on the mattresses. There were hairs on the linens. The staff (aside from housekeeping) is unapproachable and uninviting, especially the fossil like concierge. Mediocre at best under the guise of being great. I will never stay here again!!!!!!!

The location of the hotel is very good. Close to Lake Shore Drive and State & Rush streets. As for the rooms...very disappointed! My family and I wondered if perhaps the hotel has "less than par" rooms on hand for customers that book through discount hotel websites like Hotwire, Priceline, etc. The room was dingy, not four star at all. Carpet worn and stained, bathroom tile and fixtures have not been updated, armoire had no cabinet doors, and cob web hung from the ceiling. The price we paid was $84 / night. The location of the hotel and the house keeping service are the only good points. On the inside it looked looked Days Inn. I will not stay there again, I will try my luck with another hotel.

I went to this hotel for 1 night. The windows in our room were broken. The bathroom door didn't shut. The bed was hard as a rock and the tv was small and received terrible reception. The worst part is my debit card was charged $50 and I wasn't told about it. I found out the next day that I had been charged and had to call the hotel to find out why. Apparently they charge a security fee that they said I won't get back for 5-7 business days. I really didn't appreciate them not telling me this during my check in. I wouldn't recommend this place.

The only plusses were the cleanliness, the shower and the location.

I stayed two nights here with a movie convention group. We had a great time.
The staff are friendly and helpful. The rooms are spacious and well furnished; very clean and tidy, nice views.
A historic hotel with wonderful interiors, The Pump Room has played host to many a famous face through the years, so good photo opps for fans of Classic Hollywood, like me.
A quick walk to the lake and to Michigan Ave.