I have stayed at the AE for years because of it's great location and friendly staff. However, now, the carpets are worn, the furniture is tattered and torn, the TV's are 19" CRT models. This year the shower handle broke causing the water to only come out of the tub faucet. We had to call guest services twice before the engineer showed up 30 minutes later. On Saturday morning the main boiler broke and there was no hot water until after noon.

The heyday of this historic hotel in now over. Now the AE is just old.

This hotel has excellent service and is in a great location. However, it needs major renovations. The hotel has a mold odor on the upper floors and has chipping paint. The window in room was filthy and had massive spider webs. The water was turned off from 11pm till 5am due to plumbing problems. It needs major renovations and would be wonderful because the service is 5 star.

Lobby is beautiful. Staff is outstanding. We stayed for 7 days and had a problem with the toilet and were moved to a new (slightly larger) room as soon as we were ready. The TV didn't work very well and was replaced promptly. The room was lovely, but showing it's age a little. The neighborhood is terrific and very quiet. We would return.

Main lobby to the Ambassador is beautiful, the staff is very friendly and attentive but the room was dissapointing. The carpeting is old, the room is very small, the tv is very small but on the plus side it was very clean and the housekeeping was excellent. The rate paid for the room was excellent but valet parking was 45 bucks a day ( ludicrous) and of course tipping is on top of that . Overall, you sacrifice space and comfort for knowing your hotel has been visited by many old time Hollywood elite. Other than the cost of valet parking and having to pay for internet, I was satisfied with the hotel but will look for more modern and roomier accomadations next time I visit Chicago.