Excellent! The pizza we ordered through room service was good but we were not used to the Chicago style. We were thankful we were able to get a room here after a long day.

My husband and I planned a four-day trip to Chicago to celebrate our wedding anniversary. After researching a number of properties, we chose the Park Hyatt Chicago.

Upon arrival, the front desk staff was very pleasant, greeting us by name and offering us a complimentary tea service. Nice touch. But that's where the personal attention ended. After the first day, none of the staff seemed to remember our names. The doorman could rarely be found to open the door, and the tea service, which we planned to make a nightly ritual, was not offered again. Two of the four nights we did not receive turn down service, and when we requested that the water in our room be replenished it took house staff 45 minutes to bring up two bottles of water.

To my disappointment, though it was noted in our reservation itinerary, not one staff member could muster a "happy anniversary". In fact, our anniversary was not acknowledged in any way by the hotel.

We are well traveled and have received much more personal service from supposedly lesser properties.

The location pf the Park Hyatt Chicago is excellent - right on the Magnificent Mile - and the view from our room could not have been better. But if you are looking for personalized service and a special experience you might want to look elsewhere. For us, the Park Hyatt did not deliver.

I stayed at the Park Hyatt last week on May 14th. I came in town to visit friends and we stayed at the Park Hyatt.

I requested early check-in and was able to get into my hotel at 9am after my early morning flight arrival. Thank you Park Hyatt. It was wonderful to be able to relax and freshen up after getting up at 4am.

My room had a beautiful view of the lake, great bathroom and comfortable beds.

The bell service and security at the hotel were amazing. They did their job very well and were always friendly.

The downside to the hotel which is keeping me from rating it as excellent is the front desk service and the early close of the restaurant NoMi. I felt as if the front desk didn't want to help. I left my phone charger at home and they said they could provide a charger. After waiting an hour, I got a call saying they didn't have a Motorola charger. What? That is one of the most common chargers and they didn't have one?

The 2nd instance was my request to print out my boarding pass the next morning. I called down around 7:30am and asked if they could print out the boarding pass and was told absolutely. 30 minutes later I get a call saying their internet is down. I asked if they could keep trying. 3 hours later when I checked out, they still had not printed out the boarding pass and were able to do it while I was standing at the front desk. The desk clerk that I spoke to on the phone 3 hours earlier had a hard time looking me in they eye and therefore I believe purposely did not think it was worth her time to print out the pass. I was stuck on the 2nd to last row in the middle seat between 2 large men. My trip home was awful to say the least.

I recommend the Park Hyatt, but be wary of the front desk service.

I cannot find any negative or inadequate thing about this hotel. I am always travelling on business, and never have I stayed at a property that exceeded my expectation at all levels as this place did. From the moment you walk in you get special personalized service from the staff. The lobby is spectacular (check out the art collection as it is pretty amazing), the checkin painless. The rooms are to die for. They are bright, clean, stylish and very functional. The bed and pillows were so amazing I wanted to sleep more than ever. The Eames chair, the huge tub and the fixtures are out of a decor magazine. The bathroom opens up into the room and you can enjoy a bath while watching TV or looking out the window! They give complementary shoe shines and pressing nightly. The staff know exactly how to give a combination of superb service and give you personal space. Nomi, the restaurant is amazing (esp. breakfast!) and has a gorgeous view of Michigan Ave. And the location can't be beat - right in the heart of the most gorgeous area of Chicago...shop 'till you drop!