We chose the PH for it's reputation, location and prior experience with the chain for a family weekend stay.
Check in was quick and we were in the rooms fairly quickly. The room sizes were large and we had a beautiful view of the Water Tower.
Our complaint was with the service. We have always found the Concierge service at PH (and other top tier hotels) to be one of the key ingredients for a successful vacation. We were disappointed repeatedly in this case. We felt that the knowledge and suggestions of concierges were either poorly informed or just plain bad. This was in reference to restaurants and sightseeing.
Also, when calling for any sort of help (wake up call, room service, etc), the phone often rang several times with no answer.
We can accept these sorts of things at lower rated or cheaper hotels, but for the money, this was just plain disappointing.
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