I stayed at Park Hyatt for one free night and it was the most wonderful stay! In the past year I have stayed at so many different hotel chains and I must admit this was by far the best. One would expect that because the room was free you would not receive such good service but not at Park Hyatt, the staff was great. This includes a young lady coming to our door asking if we needed any ice! Never has that happened. The restaurant/bar offers great service and light fare if that is what you need. Hilton, you have some work to do! Oh let me not forget I asked for a late check-out fully expecting I would pay a fee but was told "no problem" and no fee!!

We chose the PH for it's reputation, location and prior experience with the chain for a family weekend stay.

Check in was quick and we were in the rooms fairly quickly. The room sizes were large and we had a beautiful view of the Water Tower.

Our complaint was with the service. We have always found the Concierge service at PH (and other top tier hotels) to be one of the key ingredients for a successful vacation. We were disappointed repeatedly in this case. We felt that the knowledge and suggestions of concierges were either poorly informed or just plain bad. This was in reference to restaurants and sightseeing.

Also, when calling for any sort of help (wake up call, room service, etc), the phone often rang several times with no answer.

We can accept these sorts of things at lower rated or cheaper hotels, but for the money, this was just plain disappointing.

My third stay at this property and definitely not my last. Computer glitch in booking process was honored (via phone confirmation) prior to my arrival. Upon arrival, they did not have any availability for the type of room stated on my pre-printed confirmation so they upgraded me...to their absolutely amazing and gorgeous Lake Suite, in all of it's 1400 square feet glory. When I walked into the room, I was speechless. The upgrade aside, the staff and service are always unmatched here. The views are stunning, especially those facing east, the property and furnishings beautifully understated without feeling too minimalist. Most likely will be the best stay in any hotel, ever for me. Thank you to the staff at the Park Hyatt for an even more memorable time than my last stay!

Location, amenities, and service were all just excellent.
I stay here again and again.