I stayed here from Jun 7-9 2009. Booked through Expedia and got a rate of $119 per night for a standard room. But they upgraded me to a suite with a seperate living room and bedroom.

Pros:

1) Rooms were new and luxurious with all the amenities (microwave, HDTV, electronic safe, iron, ironing board, rainforest showerhead, hairdryer etc.)

2) The location of the hotel is perfect. Just right beside the John Hancock Observatory on the Magnificent Mile. Other hotels on the Mile would probably be charging a lot higher for their prime location. Budget hotels in the main Chicago district were charging $85 per night so the price and location offered by this hotel was just unbeatable.

3) Valet, doorman and bellman were extremely friendly and helpful.

4) The hotel had a business centre with internet, printing, copy, fax and telephone conferencing service, well- equiped gym and spa.

Cons:

1) The Front Desk staff were not friendly and very unprofessional. The manager on duty did not smile the entire time he was helping me make bookings for my transportation and at check out. He even seemed reluctant to help me. At check in, the Front Desk staff were chatting nonstop about unrelated work stuff in front of me and complaining about the hotel being overbooked. Being in this business myself, you definitely do not want your guests to be hearing such stuff.

2) The housekeeping service. They came in only at 430pm to do the AM service when I was just back for a short rest and I did not recieve any turndown service which was supposed to be provided on my two nights.

3) Not too many facilities though. No restaurants, room service, pool etc.

4) They charged for internet! Which hotel in this age still charges for internet? It's $9.95 for 24 hours. Wanted to check my email at the business centre thinking it was complimentary but it was even more outrageous; $5.95 for 15 mins! The only complimentary internet service you could get was for printing out your boarding pass.

Overall, I would definitely recommend this hotel despite the service and facilities. The rooms are superb and comfortable. The best point would definitely for its location and value for money. If you're looking at a comfortable and luxurious stay without paying too much and not needing to use the facilities of a hotel too often, this hotel is definitely the one for you.

Girls trip...3 sisters with daughters in their 20's. We had 2 rooms...very spacious and comfy. Bathroom could have been a bit bigger...especially the sink. Great location. Bar and restaurant under renovation...which we knew, but we did miss not having one. In all, great hotel/location for the price. We would definitely stay here again.

I needed a nice place to stay for just one nigh, quick in-and-out trip to Chicago, and this was perfect for that. When I checked in they told me they had a suite available for me so they'd upgrade me at no cost. The room was HUGE. It actually consisted of about three rooms with a large sitting room, stocked mini bar with great options, two large flat-screen TVs, a great office/desk area, and the bedroom was large but sectioned off with French doors. The bed had great linens, and I slept perfectly - didn't want to get up in the a.m.
The bathroom had nice marble and a huge shower, very well designed and comfortable. There were more than enough towels and closet space for everything. I could have planned a 3-5 day stay in this hotel room. Very upscale look and feel. Well done! Also, the location is fabulous - one block from Water Tower place - the mall of downtown Chicago and one block from the beach and Shedd Aquarium. Convenient cab rides everywhere I needed to go. You can do anything you want to do in Chicago and stay at this hotel - in the heart of it all!

The title may be harsh, but: no restaurant, no bar, no pool, no breakfast opportunity, no parking facility, no thermostat, no room service...

The street noise seemed as loud as if the windows were open. Poorly thought out window purchase for noise abatement.

The rooms are nicely sized (suite) and furnished. An arm chair in the living room was badly stained with salt (I hope!) and should be changed out and cleaned. There is no way that housekeeping can miss the nasty condition.

When checking out, I called for my car to be brought over from the Westin parking ramp, but when I got to the lobby I learned that they hadn't bothered to get it. We waited outside on the sidewalk for the car to be brought over since the lobby is tiny. The wide angle lens used for taking the photos makes it look large.

It's conveniently located to the Lake shore and Michigan Avenue and priced about right for what you get.