We stayed at the Renaissance Chicago Hotel on March 28, 2009 for a one night stay. Upon arrival at 4:00pm the valet was overwhelmed (I guess too few employees working for the volume of guests arriving). After a wait our car was taken and we entered the hotel. The hotel has a beautiful clean, spacious lobby with a waterfall and a very serene feel. We were welcomed at the front desk with no wait by a very effective and friendly employee. Our assigned room was 1702 on the 17th floor. We highly recommend this room! It was at the end of the hall (very quiet, away from the elevators, etc.) and had windows on two walls looking out onto State Street. The views were incredible of the Chicago Theatre, river, and even Lake Michigan in the distance. The room was large and spacious, very clean, and well appointed. The bed was comfortable, the bathroom was large, everything was wonderful. The rest of our stay was perfect until we went to leave the hotel. The valet was again overwhelmed and didn't seem to know where our car was parked! After a 20 minute wait our car was finally located and we departed. The hotel was great. The valet service was not (especially for the $45. fee we were charged for parking at the hotel).
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