was here for a combo business meetings/pleasure trip. Location is great (close to Mag mile, Navy Pier, free trolleys and tour busses/boats.) But that's about all that's good with this place. We've stayed at other hotels in the same neighborhood, and would not choose this one ourselves (were assigned here by conference booking people.)

Hotel is very pricey (we stayed an extra night so paid out of pocket.) Found the lobby to be extremely loud (had loud music playing at all times...why? This is a busy hotel in a busy area, there's plenty of just normal hustle & bustle noise. Doesn't need additional noise.) And the entire hotel was freezing at all times. Although the room had individual controls, they apparently had no connection to reality. Your choice really was ice-cube or nothing. Changing the "temperature" control to warmer had no effect on the actual air temp coming out of the unit. It was ice cold or turned off. No fan-only setting. So you freeze or boil.

Restaurants were being reno'd so the only thing available was relocated into the Shula's place. Can we say seriously overpriced? We went to the breakfast buffett every day (didn't have much choice due to scheduling, we had to eat there) First of all, they charged a slightly different price every day, even though we had the same thing every day??? Bill for 2 people varied between $46 & change up to $48 and change. No difference on order, was always 2 adult buffets & 2 coffees. No explanation for price differences. Second, the table cloths were dirty (white linen with lots of stains. Don't know how often they changed them but they were dirty at breakfast & dirty at lunch the one day we ate lunch there.) The juice glasses were dirty...for $22-23 per person, could they at least polish the water spots off the glassware? The food at the breakfast buffet was good, but not worth the price. Service was o.k., just.

Maid service was pitiful. The first day, we got no maid service at all...after being out all day, we got back to unmade beds & no fresh towels...we called at 5:00 p.m. to request maid service, They said they'd get maid service up right away (we saw maid carts still out on our floor at the time, so it wasn't as if they'd all gone home already ). We asked that they at least bring towels (3 adults in room, we'd used the 3 towels that morning) We left for the evening, and when we returned at 9 p.m. still no maids, no towels. Called down & asked for towels again since had to be out of the room early next a.m. for business meetings. We were told they'd be right up. Hour later, still no towels. Called again, and they finally showed up with towels at 10:30.

Had maid service the following days, but they repeatedly left only 2 coffees/2 coffee cups on the coffee service (Each coffee packet made one serving, and the cups were paper Starbucks cups meant for single use) We had left a note telling them there were 3 adults in the room...and we were paying for 3 adults in the room) Finally on last day maid left 3 coffees...a little late!

The bedding was comfortable, but showing wear (one of the bedspreads had iron burns in it!)

After check out, it took the valet parking guys almost 30 minutes to bring our car! We watched car after car arrive for people who had just come down. Our bellman with our luggage bumped them 3 times in 15 minutes, then he went back upstairs. Husband asked them every couple of minutes where was our car. Finally showed up with it.

We stayed here in Aug. and would definitely stay here again while in Chicago. Loved the location along the river and just a couple of blocks to Navy Pier or Michigan Ave. Room was nice and clean. Only drawback was lack of counter space in bathroom. Ate outside at their hamburger restaurant along the river. Food and portions were good and river view was nice. The hamburger Nacho apetizer was very good there and large basket of it. Pool temp. was warm and wonderful view from pool area. Friendly and helpful hotel staff.

Stayed at the sheraton in Chicago for a "girls trip away". Not impressed with the service at all. Had to carry our own bags. Many employees there without one offering to help us with our luggage. Costs $15 to hook to the internet. Can get WiFi at a Holiday Inn. Costs $20 to work out at the hotel gym. Both of which should be a courtesy if you are paying to stay at a 4 star hotel. Also, was charged for room service and something that was for $17.00 out of the room bar, both which I did not order or use. Look at your bill closely.

Rooms and bathroom small. Beds were comfortable.
Would not recommend to anyone.

I was in downtown Chicago for 2 days on business & booked this hotel through Hotwire. I got the room for $99/night, but from what I've seen, the rates are generally $225/night & higher. I had never been to Chicago before & chose to forgo a rental car...taking the Blue Line CTA train from O'Hare to the Clark/Lake station. I called & got directions from the hotel staff. They were very helpful. I decided to walk to the hotel from the Clark/Lake station (about 7 blocks) b/c I wanted to see the city & it really wasn't that bad of a walk (I was even carrying a suitcase on my back & wheeling my laptop).

My room was really nice (see pics). There were some signs of age, but it was well appointed. It had all the ameneties you'd want (except for a mini fridge...instead they put a mini bar), & had a nice HD flat screen. The bed & pillows were extremely comfortable...which was good b/c I currently have a disk problem in my lower neck. The view was amazing (see pics). The hotel was centrally located. There was a theater & bowling alley & shops across the street. The Navy Pier was a short walk/cab ride away & I walked for about a mile around the city just to see the sights & get some pizza.

Since I did not have a car, I can't tell you how much parking was, but true to form, this is yet another upscale hotel that charges for internet access (even though their lower-scale competitors offer it for free)...w/tax it comes out to $13 per day. I didn't get a chance to check out the hotel amenities (pool/fitness), but I'd recommend this place to anyone.