How could anyone possibly complain about a hotel like this? Excellent service, elegant lobby areas, very nice rooms. I could never understand people who complained about mattresses; they were all the same to me until I slept on this one - exceptionally comfortable. We were given a room overlooking the lake and Navy Pier, and complimentary appetizers. Less than a block from the hotel, you can buy a one-day bus pass for $29 to go all over the city. The Hotel is close to the Navy Pier, River Walk, and other stuff (It's located right on the river.) Who could ask for more?

The only thing is that they didn't clean the room today, but that could have been because we had the do not disturb sign on the door the day before. I put in a request, so they may still do it.

We booked this room in advance so we got a fantastic Saturday-night rate of $89 for the night, a steal considering the awesome location. My husband and I were staying in Chicago to celebrate our wedding anniversary, and of course with the Sheraton we knew exactly what to expect...but neither of us expected such a C-O-M-F-O-R-T-A-B-L-E bed! If you are someone who can only sleep on firm matteresses, you may want to look elsewhere, but I personally love a soft pillowtop mattress so I was in heaven. The only problem we had with the room was that the A/C in our room wasn't working. We let them know before checking out but since it was April we were able to get around this by just opening a window. Also the parking was nearly $50 per night, very steep in my opinion but certainly in line with comparable locations in Chicago. Overall we were pleased and would definitely stay here again.

great hotel and great service.we got a lake side view room.excellent view .overall great hotel

We stayed on the 18th floor. The double bed sagged in the middle and the other double bed had a foul odor. The room smelled like smoke. I left the next morning with 3 red bites on my leg. We will never stay there again. Disgusting is the only word for it.