Got this hotel through priceline, and for the price we paid I have no complaints. It was definitely worth what we paid. Asked for 4 star, and while the hotel lobby, view and location are that, the rooms are really more 3 star--rather standard, just somewhat better than a Hampton Inn. Was clean, service good and as a Priceline customer, I was not treated at all as a second class citizen. If you win this on priceline, don't worry. It is a fine hotel! I don't think I would choose to pay $250-$300 per night for this particular hotel, as there are others with beter reviews in the same price range, however, it was more than adequate for our visit. We were well pleased.

I stayed at Sheraton Chicago and Towers for almost one week for a convention, in early June. Cached prices everywhere, poor quality of the service and unfriendly/indifferent personnel, that’s all I can tell about. I asked for a smoker room, and it was confirmed when I’ve made the reservation, but on place I found that smokers rooms do not exist. Moreover, I found a note in my room bewaring that I will pay $200 if I smoke in the “smoker’s” room that I reserved (!?). Furthermore, the wired internet access is free on the hotel’s site when you reserve, but in the room you’ll have to pay $ 14 for this “free” wired internet (I stayed at Hyatt San Diego last year and the price for the wireless connection was only $10 !?). When you enter the room, you find two bottles of water on the table with a kind of advertising paper collar that warns you that if you drink that water you’ll have to pay $ 5.95 for each bottle (?!). The room is far away to appear clear as a glass and the bath is disappointing, with everything moving and falling when you touch. There are few white-grey towels, with an embarrassing smell of chemicals (chloramines?). The bed is never changed, as well as the soap and shampoo from the bathroom, unless you explicitly ask the housekeeper. There is an annoying noise in the room, somewhat like a continuous buzz combined with a clock that will rapidly put a stop to your night sleep in the first two or three days of stay and the breakfast is boring, with maximum 3-4 alternatives, each containing egg, bread, ham and potato so you haven’t any chance for low-calories diets. In brief the overall impression is disappointing, the prices are unreasonable high and my advice is to avoid this place if you have another solution.

I was worried becuase of some of the previous reviews. The room was very clean, the location was great, our room was quiet, the staff was very friendly, the price was right, but I have to say the beds were way too soft for 2 people. We rolled together into the middle of the bed. Not very comfortable at all. Valet parking was $48/night but that is probably normal in Chicago???

How could anyone possibly complain about a hotel like this? Excellent service, elegant lobby areas, very nice rooms. I could never understand people who complained about mattresses; they were all the same to me until I slept on this one - exceptionally comfortable. We were given a room overlooking the lake and Navy Pier, and complimentary appetizers. Less than a block from the hotel, you can buy a one-day bus pass for $29 to go all over the city. The Hotel is close to the Navy Pier, River Walk, and other stuff (It's located right on the river.) Who could ask for more?

The only thing is that they didn't clean the room today, but that could have been because we had the do not disturb sign on the door the day before. I put in a request, so they may still do it.