I have stayed at this hotel many times over the last couple of years and have been pretty satisfied with my stays. My last stay also was without any big issues. As others have mentioned, this is a huge city hotel that really lives off the Chicago convention business. Rooms are decent and were upgraded a couple of years ago. I find that most rooms are still in pretty decent shape but the bathrooms (especially the fixtures) should be changed out. Sheraton recently upgraded their bathroom amenities to a Bliss product and I much prefer them to the old stuff they used to give you. Overall I have never had any major complaints about the property. Are there better ones out there? Sure but there are also worse ones. The location can't be beat!

The Sheraton Chicago is a big, touristy place with a good location if you want to get to Michigan Avenue or the loop.

The elevators are efficient, the rooms clean, and it appeared to have all the amenities you might expect from this type of hotel. I found the beds to be way too soft, but that may appeal to others. Our room was just what you might find in thousands of other places, although it did have a great view of the river and the high rise condos near Millenium Park. The room was quiet and dark when you pulled the drapes closed.

We got a pretty good rate on Priceline at the last minute that was balanced by the unbelievable price for parking. It's Chicago, so that was no surprise.

There was nothing particularly bad or good about our stay, just what you would expect.

Got this hotel through priceline, and for the price we paid I have no complaints. It was definitely worth what we paid. Asked for 4 star, and while the hotel lobby, view and location are that, the rooms are really more 3 star--rather standard, just somewhat better than a Hampton Inn. Was clean, service good and as a Priceline customer, I was not treated at all as a second class citizen. If you win this on priceline, don't worry. It is a fine hotel! I don't think I would choose to pay $250-$300 per night for this particular hotel, as there are others with beter reviews in the same price range, however, it was more than adequate for our visit. We were well pleased.

I stayed at Sheraton Chicago and Towers for almost one week for a convention, in early June. Cached prices everywhere, poor quality of the service and unfriendly/indifferent personnel, that’s all I can tell about. I asked for a smoker room, and it was confirmed when I’ve made the reservation, but on place I found that smokers rooms do not exist. Moreover, I found a note in my room bewaring that I will pay $200 if I smoke in the “smoker’s” room that I reserved (!?). Furthermore, the wired internet access is free on the hotel’s site when you reserve, but in the room you’ll have to pay $ 14 for this “free” wired internet (I stayed at Hyatt San Diego last year and the price for the wireless connection was only $10 !?). When you enter the room, you find two bottles of water on the table with a kind of advertising paper collar that warns you that if you drink that water you’ll have to pay $ 5.95 for each bottle (?!). The room is far away to appear clear as a glass and the bath is disappointing, with everything moving and falling when you touch. There are few white-grey towels, with an embarrassing smell of chemicals (chloramines?). The bed is never changed, as well as the soap and shampoo from the bathroom, unless you explicitly ask the housekeeper. There is an annoying noise in the room, somewhat like a continuous buzz combined with a clock that will rapidly put a stop to your night sleep in the first two or three days of stay and the breakfast is boring, with maximum 3-4 alternatives, each containing egg, bread, ham and potato so you haven’t any chance for low-calories diets. In brief the overall impression is disappointing, the prices are unreasonable high and my advice is to avoid this place if you have another solution.