Staff are friendly and our room was a good size (larger than other downtown Chicago hotels we've seen). Room seemed kind of old though and ready for a renovation. Hotel has nice selection of bars/restaurants. Our biggest complaint was that the hotel layout was convoluted and had few signs, making it difficult to figure out where to go. Be aware of this particularly if you self-park; the self-park garage is not labeled or obvious to access (note: like most downtown hotels, costs $35/day). The route from the garage to the hotel lobby is very long, windy, and not marked. Seemed like a simple thing to expect to be clear from a nicer hotel.

I thought this place was great. Of course, you expect a lot at this price, but I think there were things about this particular hotel that put it above others in its price point. First, its right on the river. Parts of the hotel overlook the water, and the lower level steps out onto the river walk. You can sit in the hotel and watch boats go by. Very nice. Also the main entrance is on this little elevated side street. So its easy to pull into if you're driving. And if you're walking, you don't step out right into traffic. As for the room, everything was clean and comfortable.

Like lots of expensive hotels, they look for every opportunity to charge you. Don't touch the phone in your room -- they even charge for 1-800 calls. They also charge to use the fitness center. Internet costs an arm and a leg, but if you go all the way down to the B level, there is free wireless there. Also on B level there are drinking water dispensers in the hallway if you want to fill up your water bottle for free.

Every year, my husband and I visit Chicago with group of friends for shopping, dining, night life and ball games. This was the first time we've stayed at this Sheraton (I typically prefer Westin or the W Hotel) as a recommendation from a travel agent and we were extremely pleased. The property is within walking distrance from Navy Pier, Michigan Ave and many other key attractions. Cab ride to Wrigley Field is approximtaely $10 - $15. Without traffic, the ride to Midway airport is apprxoimately 30 minutes.

The room we stayed in was very spacious with nice view of Chicago's Navy Pier. Very comfortable!

I've stayed at other known hotel chains in Chicago and found this property to be up to par with some of they key "premium" brand properties in service, decor and amenities without paying for the premium rate. I would also recommend this property for families with children, as I saw many families enjoying themselves in the lobby and resturants.

When I travel back to Chicago for leisure, I would certainly stay at the Sheraton again!

I have stayed at this hotel many times over the last couple of years and have been pretty satisfied with my stays. My last stay also was without any big issues. As others have mentioned, this is a huge city hotel that really lives off the Chicago convention business. Rooms are decent and were upgraded a couple of years ago. I find that most rooms are still in pretty decent shape but the bathrooms (especially the fixtures) should be changed out. Sheraton recently upgraded their bathroom amenities to a Bliss product and I much prefer them to the old stuff they used to give you. Overall I have never had any major complaints about the property. Are there better ones out there? Sure but there are also worse ones. The location can't be beat!