Gorgeous views, central location, and nice amenities, but if you can't get a good night's sleep, what is the point? The squishy bed is so soft that we roll to the middle and our poor backs are in the shape of the letter "U". We went to the front desk to fix our situation and learned that this marshmallow is one of the new mattresses, so there are no rooms with firmer beds.

The facilities personnel who came to our room let us know that our complaint was very common and a quick scan of TripAdvisor and other sites very quickly confirmed that. We have 5 more nights here and we don't know if we can hack it.

Beyond the awful bed, the service has been friendly. The standard rooms are definitely on the small end of the scale but the furnishings look new and the 32" LCD TV is a nice touch. The hotel is conveniently situated between Michigan Ave., Navy Pier, Millennium Park, and the Museums, so its a great starting point for any of them.

Until they fix the beds, I can't recommend this place to anyone.

We choose this hotel due because it is close to Navy Pier and part of the Starwood program (we are gold members). We were to have to adjoinng rooms. We stay in Chicago 8+ times a year.

Parking was easy and the bell staff was very helpful.

Check in was a nightmare. Long lines and not enough staff. We were met with someone that would be better employed at the DMV.

We had to wait until 5:30 to check in to one of the rooms and the other wasn't going to be available until... well they couldn't say. We finally gave up and packed everyone into the one room. We later found that they rented room. Were they over booked and decided to cram us in one room? You make the call.

The bathroom was very small and without any counter. There was a small wobbley glass stand that stored a hair dryer, tissues, etc. We had to call three times before they would send extra towels.

The carpet was worn and dirty. The bedspreads looked like they were 10 years old. The flat screen TV is nice.



Call for room service was rude. However, the food arrived very quickly. We ordered the inexpensive water but they brought the $20 stuff. Oh well, the kids enjoyed it.

We noticed people waiting for service at the outdoor cafe. We choose to eat at Volare a wonderful itilian restaurant within walking distance.

The beds were old and sagging toward the middle which made for a restless sleep.

The swimming pool smelled of amonia.

A better choice would be the WESTIN. There ae two and both are wonderful. Otherwise, try the Drake, Swissotel or Marriott.

Staff are friendly and our room was a good size (larger than other downtown Chicago hotels we've seen). Room seemed kind of old though and ready for a renovation. Hotel has nice selection of bars/restaurants. Our biggest complaint was that the hotel layout was convoluted and had few signs, making it difficult to figure out where to go. Be aware of this particularly if you self-park; the self-park garage is not labeled or obvious to access (note: like most downtown hotels, costs $35/day). The route from the garage to the hotel lobby is very long, windy, and not marked. Seemed like a simple thing to expect to be clear from a nicer hotel.

I thought this place was great. Of course, you expect a lot at this price, but I think there were things about this particular hotel that put it above others in its price point. First, its right on the river. Parts of the hotel overlook the water, and the lower level steps out onto the river walk. You can sit in the hotel and watch boats go by. Very nice. Also the main entrance is on this little elevated side street. So its easy to pull into if you're driving. And if you're walking, you don't step out right into traffic. As for the room, everything was clean and comfortable.

Like lots of expensive hotels, they look for every opportunity to charge you. Don't touch the phone in your room -- they even charge for 1-800 calls. They also charge to use the fitness center. Internet costs an arm and a leg, but if you go all the way down to the B level, there is free wireless there. Also on B level there are drinking water dispensers in the hallway if you want to fill up your water bottle for free.