I have used this hotel once before for business trips to Chicago and had been very pleased so I gave it another shot. Second time was quite disappointing.

Arrival experience was bad: nobody helping with luggage and reception area crowded with people. There was a long line at the desk, with just a couple of people handling check-in and those in no rush to get more staff or get the customers checked in, it seems. Eventually some more staff came to help but I had to wait over 20mins to check in which is simply unacceptable. Furthermore, when I asked for the comment card so I could complain I was told they had run out - how convenient.

Having checked in, my room was then a major disappointment. It was very small compared with the room I had occupied on my previous visit - probably about half the size, was at the very end of a long corridor and felt rather dated in appearance. I emailed reception to complain and then went out. When I returned, there was a message offering me another room which I accepted without viewing because it couldn't really have been any worse than the room they gave me. Someone came to help me move my clothes because I had partly unpacked; the new room was almost identical to the first although marginally larger, with a new bed and on a Club floor. I guess at least they made an effort to address my complaint.

One of the reasons I chose this hotel was it has a pool. There were virtually no other people in the pool area when I was there, it was really nice. Also, I had one of the best massages I've ever experienced here.

I didn't use any of the restaurants, but the Club breakfast was quite good.

So, mixed feelings, still in search of the perfect Chicago hotel I guess.

My husband and I stayed here on a recent trip to Chicago to see the Cubs play. The Pros: The location was excellent and there is a Boston Burgers restaurant in the back with tables on the river bank with really great hamburgers. The Cons: The beds were horrible, the hallways and rooms seemed outdated and a little grungy, and the service was fair at best. Overall, I was disappointed in this hotel. But since we got the room for $80 on Priceline, I guess we can't complain too much. If you want to stay at a Sheraton in Chicago, I would recommend the Four Points Sheraton where we stayed last year. It is a smaller hotel, much cleaner, more ammenities, much better service, and about a block from Michigan Avenue.

We did not rent a car for our 5 day stay($48 per 24hr/Pkg) Hotel lobby and facilities clean and convenient. Real flowers in lobby(s),concierge helpful(even if way off on restaurant recommendations--these people should have a clue and CARE...had to use internet to get honest dining recommendations) Did see one cocktail glass sit on a window sill for 3 days(24th floor), and a creamer sit in front of an adjacent room for 2 days...had to call for toilet paper(no, I'm not a heavy user).Can we tempt you from the fridge?not with $4 kitkats and $5.95 H20.(vending machine by car valet).Internet free with room at cafe, pepsi $2.80 a can. Right on the river, views of lake, convenient. Overheard no fewer than 8 people complaining about the beds--they are strange,they are spring less, my back still hurts--so soft you need to work to roll over. Someone's head should be rolling for that purchase...many at our convention said they would not return based on the uncomfortable mattresses.

We stayed at the hotel 6/27/2009 and were supposed to have two rrroms but the staff failed to have one of the rooms ready. After waiting until 6:30pm we were forced to cancel the room. We were not going to wait around all night.

While UNSYMPATHETIC, the hotel manager indicated we would not be charged for the second room. UPON CHECK OUT THE CLERK CONFIRMED SAME. HOWEVER, CHECKING MY AMERICAN EXPRESS REVEALS WE WERE CHARGED FOR THE EXTRA ROOM AND TO DATE HAVE NOT SEEN A CREDIT.

Calls for extra towels and room servive were handled by rude employees. THIS IS A COMMON THEME HERE. UNLESS YOU ARE TIPPING THE STAFF DONT EXPECT ANY SERVICE.

WE TIP VERY WELL AND FOUND THE BELL AND WAIT STAFF PROVIDED TOP NOTCH SERVICE.

WE WERE SUPPOSED TO HAVE A VIEW OF NAVY PIER AND CONFIRMED SAME AT CHECK IN.

The rooms are cruise ship small.

Beds were sagging to the middle.

Pool smelled of Amonia.

Dont bother with the fitness center.

Outdoor restaurant was way understaffed we noticed people leaving after waiting to place their drink orders. not the servers fault. they were trying their best.