This place was really nice - I'm writing a review a year and a half after I stayed here but some things that still stick out are:

Excellent Room Service Food
Beautiful Views/Walking area within the resort
Convenient Location
Good breakfast restaurant
Lobby/Public areas were well-furnished and the wireless internet came in handy

The only thing I did not like about this place is that a pair of my favorite sandals ended up missing. I called the hotel and notified them, but the sandals never turned up.

My wife and 9 year old son stayed at this Sheraton while in town for the NFC Championship at Soldier Field. Check in was a breeze due to our Starwood status, but there was a looong line of conventioners at the other counter. We were not happy with our initital room (not the best view) and were prompty redirected to the top floor with a great view of the Navy Pier.

I was perfectly happy with the location even though I was leaning towards the Westin on Michigan Avenue. The walk to the Magnificant Mile is only a few blocks, as is the walk to the Navy Pier. My wife was happy with the shopping and my son had a blast at IMAX.

If you're up to it just about everything is within a 15 minute walk. If not, a $5 cab ride gets you there. Ditka's, ESPZone, Webber Grill were all easy to get to.

Note this -- this hotel is essentially a convention hotel so there looks like there is much more traffic than you'll actually experience. The lobby was typically busy, but once you hit the elevator on the "towers" side you hardly noticed. The Club Level Lounge was very nice -- split levels with great views.

We'll have no problem staying here again.

Tried to check into our room at 3:00 p.m. Told it was not ready and to come back in a hour. Went back at 4:30 and was told there was no King size smoking room available., only a handicap room or a room with to 2 double beds. (Which were still not clean!) Told them I booked directly through the hotel and specified a King size smoking and gave them my confirmation number. Hotel clerk stated "We take requests but do not make any guarantees" I told him "I do not want either of those rooms, I want what I reserved. "All he kept saying was "there is nothing he could do" and just stood there stupid! We asked to speak to a manager and (it must have been a X'mas miracle!) because all of a sudden, we had a beautiful king size smoking room, overlooking the river, the city, and the lake, and recieved a $40.00 credit. The hotel itself was beautifully decorated for X'mas. It was in a great location. Walked to Navy Pier, Michigan Ave , John Hancock etc. The hotel is huge and was really crowed with X'mas parties and conventions. but room was very quiet. I would definitly stay there again.

This is the second time I have stayed at the Sheraton Chicago and LOVED it! The front desk staff went above and beyond to find us a great room and make a last minute room change even though we had booked through hotwire. Our rooms were very large compared to others I have stayed at in Chicago. The rooms were clean, quiet and comfortable. I slept better than I do at home. hehe. I would recommend this hotel to anyone staying in Chicago whether for business or pleasure. My kids (7/8) thought it was fabulous too, primarily for it's convenience to all things fun.