I'm not sure how this hotel has such good reviews. I was here most recently, last week, for a full week conference. When I first arrived a surly receptionist actually told me that I did not have a reservation and would need to leave. I had just flown in from NY and had significant delays, so by the time I arrived in Chicago it was midnight. I had a printed out confirmation for 5 nights and showed it to the clerk. He did not apologize.
I was given the keys to a filthy room on the 11th floor--smelled like a combination of raid, smoke, and cheap perfume. I am allergic to smoke and made a note of this when booking my reservation. I was disgusted to see black hairs all over the pillow cases in my room and called downstairs to demand a room change. It took the bell hop 30 minutes to get me to a new room, at which point it was nearly 1am and I had a breakfast at 6:30am with business associates. The last day of my stay, a housekeeper called me at 8am and again at 10 am to ask when I was leaving so she could clean the room. I had a "do not disturb sign" up because I was preparing for a conference I was speaking at. Checkout was at noon so I'm not sure what the rush was. when I checked out, I had what might be the nastiest and rudest clerk of all. She nearly spat at me. I live in NYC, and believe me, I deal with rude people every day. But not one comes as close to the rudeness of the people at this Sheraton. The floors and carpets were filthy, rooms were loud, and the way the front desk treated me will not be forgotten. I'm "young," at 33, but I run a new media company. This hotel should consider that just because someone looks young does not mean they don't have the buyer power of older guests. In addition, considering I wore a suit each day and acted pleasant at all times, I can't think of why the clerks could possibly see fit to treat me like dirt. Will never come back.

I live outside Chicago & do periodic weekends in the city. I highly recommed this hotel for the " Chicago Experience" . It has spectacular location, view , rooms & plush bedding. Walking distance to many of the things you'll want to see...The River, Millenium Park, Michigan Ave, The Architecture Tour, NBC Tower, & for historys sake, don't miss the Centennial Fountain...it commemerates the reversal of the flow of the Chicago River, one of our most amazing engineering accomplishments.

My daughter and I were in Chicago for one night after having attended a three-day conference elsewhere in Illinois. We were only in Chicago on our way home. We didn't know where to stay in Chicago, but booked one night at the Sheraton Chicago Hotel and Towers based on their ad in the Chicago Visitors Guide. We're glad we did! We enjoyed our stay very much. Our room was very comfortable and well appointed and had a wonderful view of the city. That's what we wanted--a great view, and we got it. Also, the hotel is within walking distance of many attractions and is accessible from the bus stop (we took the train and bus from the airport into the city and it wasn't bad--saved us a lot of money). The elevators to our room were fast and quick and there was one always available. We found the front desk staff to be friendly and accommodating. The only downside for us is that we had only booked one night in Chicago. We wish we could have stayed there at the Sheraton for at least another night. We would definitely stay there again.

I had the opportunity to stay at the Sheraton Hotel and Towers for business. The hotel is in a great location. My room was spacious and very comfortable. I had a great view of the Chicago River and Lake Michigan. The staff was very friendly. ChiBar was a cool place to hang out and it had great drinks. The catered food that the hotel served was excellent. I would definitely stay here again whether it is for business or leisure.