This hotel has several good points and a few not so great. On the good side, the staff is friendly and very willing to help out. When I first arrived I was given a room that had a window facing the main street. The next day I asked if I could be moved to a different room so that I could sleep better without traffic noise and they granted my request without a problem. The room furniture is generally in good shape and the bathrooms are clean. A continental breakfast is included. There's free wireless internet all over the hotel. My room had air conditioning but not all rooms do. The hotel is close to numerous restaurants and pubs in a good area of Chicago. The one criticism I have is that hotel is showing its wear and tear. For example, the carpets in the entire premises need replacement. Perhaps this is not a big deal for some people, but given that I paid $150 per night (incl. tax), I would have expected a better upkeep of the hotel or else a lower nightly rate.

This hotel is in a great neighborhood, near the lake and many great restaurants. My husband and I have stayed in some laughably small rooms here, when nothing else was available (but the price was smaller too). The staff have always been very friendly and helpful. There is an expanded contintental breakfast, which is adequate. And tea and fresh-baked cookies everyday at 4pm. I love walking out the front door of the hotel right into a lovely Chicago neighborhood. And there are so many restaurants and stores on Clark and Broadway. It is a lovely walk to the lakefront. The rooms really are small, and the place is overpriced, but I always enjoy staying here.

Spent one night at the Willows. The staff was very helpful. Needed to stay past regular checkout time and the staff was very accommodating They even let us stay in the parking garage at no extra cost.
The continental breakfast has a nice variety of cereals, bagels, breakfast sandwichs and juice.
The location is in a nice residential area and very quiet.

We just returned from 5 nights at The Willows. The hotel is wonderful and the staff is very knowledgeable and helpful. This was our first trip to Chicago and after reading several reviews online, decided we didn't need to pay the high prices of hotels downtown, and booked this hotel directly from the property.

We stayed in a king room on the 2nd floor. The hotel has only 4 floors for easy access to the lobby. The continental breakfast was perfect. There's nothing fancy about it, just your typical bagels, muffins, danishes, cereal, yogurt, fruit, etc. There's also hot coffee and water for tea available all day as well as lemonade and cookies and fruit at 4pm. The snacks and drinks available throughout the day was a life-saver as my husband and I both came down with bronchitis and spent more of our vacation inside the hotel than we had planned! Needless to say, the beds are comfortable and splurging for the king size room is great, especially if you plan to spend any time in your room. The king rooms come with two comfy chairs for reading or TV watching.

I can't say enough about the neighborhood. We took plenty of cash with us thinking that meals out would be expensive in the big city, but came home with over half our cash supply. The neighborhood seems to cater to young professionals and has lots of great food options for fairly cheap! The best find was Molly's Cupcakes on N. Clark...the service was impeccable and you've never tasted cupcakes so good or so creative! Of course we also tried the popcorn, hotdogs, and pizza. Stay away from Geno's East. I heard they've changed the recipe and it's not the same as what some might remember. We loved Chicago's pizza on N. Sheffield (they have other locations too). That's the pizza you should go for.

I wouldn't say this is the best hotel we've ever stayed in, but for a city hotel that is tourist and local friendly, you can't beat the deal. It is close to the "El" and runs along a VERY safe Brown/Purple line. We're already planning our return trip when the weather gets warmer!