I flew to Chicago for a Cubs game on August 18 and experienced a horrible flight- three hour delay, a missed connection, almost missed my rescheduled connection, and lost luggage. By the time we arrived at The Willows I was absolutely frustrated. The front desk changed all that. He was friendly, got us checked in quickly, gave us a demonstation of the old-fashioned elevator, and wrote down our luggage information for when it arrived. After freshening up (with the care package that the airline gave us) he gave us competent directions to the train and gave us all the information we needed as to which stops to get off (Sears Tower, Billy Goat Tavern ect.).

The decor of this hotel is nice. It is old-fashioned (I'm not positive what decade it is, I think the 20's) and they have swing/ jazz music playing in the lobby.

The location is on a quiet little side street in a nice neighborhood. Wrigley Field is about a 20 minute walk and there are plenty of restauraunts and bars/pubs in the area. You can get everything you need within walking distance (groceries, drug stores, ect.).

Everyone at the front desk that I encountered at The Willows seemed to go out of his way to accomadate us. Highly recommended.

This hotel has several good points and a few not so great. On the good side, the staff is friendly and very willing to help out. When I first arrived I was given a room that had a window facing the main street. The next day I asked if I could be moved to a different room so that I could sleep better without traffic noise and they granted my request without a problem. The room furniture is generally in good shape and the bathrooms are clean. A continental breakfast is included. There's free wireless internet all over the hotel. My room had air conditioning but not all rooms do. The hotel is close to numerous restaurants and pubs in a good area of Chicago. The one criticism I have is that hotel is showing its wear and tear. For example, the carpets in the entire premises need replacement. Perhaps this is not a big deal for some people, but given that I paid $150 per night (incl. tax), I would have expected a better upkeep of the hotel or else a lower nightly rate.

This hotel is in a great neighborhood, near the lake and many great restaurants. My husband and I have stayed in some laughably small rooms here, when nothing else was available (but the price was smaller too). The staff have always been very friendly and helpful. There is an expanded contintental breakfast, which is adequate. And tea and fresh-baked cookies everyday at 4pm. I love walking out the front door of the hotel right into a lovely Chicago neighborhood. And there are so many restaurants and stores on Clark and Broadway. It is a lovely walk to the lakefront. The rooms really are small, and the place is overpriced, but I always enjoy staying here.

Spent one night at the Willows. The staff was very helpful. Needed to stay past regular checkout time and the staff was very accommodating They even let us stay in the parking garage at no extra cost.
The continental breakfast has a nice variety of cereals, bagels, breakfast sandwichs and juice.
The location is in a nice residential area and very quiet.