This is one of the hidden gems of Chicago, especially if you want to feel like you're living in a Chicago neighborhood. Boutique by nature, with rooms that are nicely kept, large and comfortable (albeit somewhat aged) and easy access to restaurants and shopping. Here's the problem, though: the staff is ambivalent and, sometimes, outright rude. This is really disturbing to me, as I love the hotel itself. I stayed for several days on the most recent visit, and nearly every staff member was outright dismissive. Frequently, there's no one at the desk (which made me wonder if this is really something the management should know about), and when there is someone, it's a guarantee that he won't greet you and won't ever smile. Bottom line is that this is an above average property downgraded by a personnel problem.
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