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The Drake: Traveler Reviews


Hotel class 4.0 of 5
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140 E. Walton Place, Magnificent Mile, Chicago, IL 60611
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Reviews you can trust

71% Recommend
4.0 of 5 stars 307 reviews
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Disappointing

The Drake

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2 of 5 stars
AugustJordan   1 contribution
Jordan
May 17, 2009 | Trip type: Family
2/2 found this review helpful

I was so excited when i knew that our bid landed on The Drake. My expectations went through the roof given its reputation. When we first arrived, I was impressed with the nice lobby and grande ambiance in the lounge. But once we stepped inside the rooms, our feelings turned into disappointment. The room was very small. The twin beds were comfortable but also very small. The bathroom was outdated. Cleanliness level was subpar. The minibar was dirty. No wireless connection in rooms!! Given its pricey rooms, one would expect more of this hotel. I had to extend my trip in Chicago but looked for another hotel to stay in.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 25-34
  • Member since May 17, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
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worst hotel service

The Drake

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1 of 5 stars
tripgirl911   1 contribution
tripgirl911
May 5, 2009 | Trip type: Business
1/3 found this review helpful

My husband and I dined in their cocktail room, Coq d'Or. Beware of the bar tender, he will slip in more drinks in the check without you noticed and the manager just think you are an idiot and lied to your face.

  • Date of stay April 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since May 05, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Tom Thomas, General Manager
(Management representative)
Jul 14, 2009
Dear Trip Advisor: Thank you for taking the time to write your review. We sincerely apologize for the poor service you received. Please be assured this is not typical of the very high standards of service for which The Drake is known. We hope to have a chance to welcome you back in the future so we may exceed your expectations. If I may ever be of assistance, please let me know. Tom Thomas, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
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What a treasure

The Drake

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4 of 5 stars
laurelinn   9 contributions
May 1, 2009 | Trip type: Business
0/1 found this review helpful

We so enjoyed our trip to Chicago and the Drake - everything is just beautiful - it's lavish lobby and cozy rooms - the bar and tea time are wonderful as well. The Drake is truly a gem to the Chicago area and I recommed it to all guests who can afford to stay there. It's not cheap - but it is memorable!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since March 25, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
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Great Deals right now

The Drake

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5 of 5 stars
Capsu78   5 contributions
Chicagoland
Apr 18, 2009 | Trip type: Business
0/1 found this review helpful

I am a suburban Chicago resident and had a last minute invite to a conference at the Drake. Since we were meeting for early breakfast, we decided to come down the afternoon before and live it up a bit.
The hotel did not dissappoint, but i was upgraded upon arrival to the 6th floor. Our room was very nice in all respects, but I did hear other attendees complaining of room size. I didn't have the heart to tell them my internet rate was better than the attendee rate, but that is the nature of last minute booking- sometimes you win and sometimes you sleep in the car!
I enjoyed the decor, the staff and the check in/out. Some hotels are operating on such skinny staffs that it is noticeable. This property had good staffing for the guests and even better for the conference services.
My only heartburn came from something the Drake has no control over- our mayors "revenue eyes" with regards to fleecing the tourists. I would happily make 1-2 more overnight trips to Chicago every year, and actually buy something on the Mag mile if the tax add ons didn't make me so foul mooded and ornery. Mayors office, are you listening???? Olympic organizing committee, are you???

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with Other
  • Member since March 24, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
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favorite hotel in chicago

The Drake

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5 of 5 stars
sugarmags   6 contributions
sugarmags
Apr 10, 2009 | Trip type: Family
0/2 found this review helpful

This hotel is fantastic! Close to everything, beautiful. Attentive staff. Rooms well appointed, and prices very reasonable.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since April 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Drake Also Known As

  • Hilton Hotels Chicago
  • Chicago Drake Hotel
  • Drake Hotel Chicago
  • Drake Hotel
Address: 140 E. Walton Place, Magnificent Mile, Chicago, IL 60611