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Millennium Knickerbocker Hotel Chicago: Traveler Reviews


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66% Recommend
4.0 of 5 stars 353 reviews
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Our stay at the Knickerbocker made our first trip to Chicago a memorable experience!

Millennium Knickerbocker Hotel Chicago

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4 of 5 stars
jolies75   1 contribution
philadelphia, pa
Jul 1, 2009 | Trip type: Couples

Prior to our visit in Chicago, I did not know anything about the city. I frequently use TripAdvisor.com to research and plan my trips, and this is how I found out about the Millenium Knickerbocker. We stayed for 4 nights, which reduced the price per night due to an online hotel promotion. We are normally budget hotel frequenters (i.e. Hampton Inn). I cannot say enough good things about this hotel.

1. Accomodations: we booked a superior king (which is a corner room). When asked to upgrade to a room with a view, they gave us a street view of East Walton Street (where the hotel front faces). Although disappointed at first, we loved the room. There's enough space for two people and we experienced no outdoor noise from the street. It is a small one-way street so there's not a lot of thru-traffic. The bed is very comfy, the modern decor is funky and the bathroom is cool with the big shower stall and rainfall shower-head. It felt like I was in a spa bathroom.

2. Service: everybody was extremely helpful. I read a Frommer's Chicago city guide book cover to cover before arriving, but we also relied heavily on the concierge staff for many suggestions. Les and his staff were fabulous! They are so knowledgeable about the city - all the restaurants suggested were excellent and their sight-seeing tips were so helpful. Tjhey secured us reservations for places that weren't in my little guide book and we loved them! If you don't know Chicago, use their hotel concierge service for suggestions.

3. Location: the hotel is located on the northern end of Michigan Avenue, but it seemed so close to everything. On a nice day, you can walk the Miracle Mile down to Grant Park or the Chicago River in 20 minutes. You are near so many restaurants and shopping, all within walking distance. The Hancock Observatory is 1 block away (all the locals said to go there instead of the Sears Tower). We did not rent a car (the price is high for parking at the hotel or basically any hotel) and just cabbed or walked everywhere - so worth it.

4. Drawbacks: their restaurant menu (and room service) are a bit pricey for me. The food was good but I would prefer going someplace nearby for breakfast instead of dining in.

You will always read good and bad reviews based on personal experience, but ours was nothing but excellent. I recommend staying here and will stay here again on our next visit to Chicago.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from rvmgr66, Director of Revenue Management
(Management representative)
Jul 7, 2009
Thank you for your stay and for taking the time and posting your review! We are very happy you enjoyed your stay and that our Concierge team helped you made your first trip to Chicago a success. They also put their recommendations about what to do and see in Chicago on their blog, the Knickerbocker Concierge Corner (you can google it). The tips are a bit more personal than Frommer's but just as informative and lot more entertaining we think.
Thanks again for your business, we do appreciate it!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good loaction, Average hotel

Millennium Knickerbocker Hotel Chicago

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3 of 5 stars
Peoriaguy1000   1 contribution
Peoria, IL
Jun 30, 2009 | Trip type: Couples

We Stayed for a weekend and was ho-hum about hotel. The location was great right off of North Michigan Ave. The room was small & the bathroom even smaller. More of a european type hotel. The hotel was clean but maybe a bit rundown. Service was average. If you can hotwire the hotel for a low price like I did, it's OK, but probably we will not stay here again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since November 17, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from rvmgr66, Director of Revenue Management
(Management representative)
Jul 7, 2009
Thank you for taking the time and posting your feedback, it helps us improve our services and amenities.

I am sorry you weren't satisfied with the size of your room - being a historic property our room sizes and shapes vary greatly and we try to find the right fit for all our guests since their needs and expectations vary greatly.

But in all openness, on sold out nights we, just like most businesses, do reward our most loyal customers by assigning the larger rooms to them. And while we do have a great relationship with opaque sites like Priceline and Hotwire (and score in the 90’s for their customer satisfactions ratings), guests who booked their room for us on these sites can never actively choose our hotel, so most of the time their loyalty is with the deals found on these websites, not with our hotel.

As for the condition of the hotel, all guest rooms were completely renovated last year and we are planning an update to our lobby for this coming winter as well.

Thank you again for your comments and your business, we do appreciate it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved the stay here! Would come back!

Millennium Knickerbocker Hotel Chicago

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5 of 5 stars
pamylah   14 contributions
Denham Springs, Louisiana
Jun 28, 2009 | Trip type: Solo travel

Loved my stay here at the Knickerbocker hotel. Stayed (6/21-6/24) in the corner King suite room 327 (or 328 can't remember now but it's the corner suite on 3rd floor). Very comfortable room and nice quite stay. The bed was heaven. Loved the bed. Enjoyed the turn down service and would certainly come back. The martini bar down stairs is a must. The location is fantastic for shopping very close to John Hancock tower and the water tower shopping center also bloomingdales shopping, louis vuitton and channel and Oak Street shopping. The bath tub was wonderful. Deep tub, loved it. The over head rain shower and wand was wonderful as well. The only negative thing is the wi-fi of $9.95 per day is steep. I don't think that when you are staying here you should have to pay for the wi-fi.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since August 18, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect location-modern decor-classic hotel-clean-flat screen TV-WiFi-1/2 block from Lake Michigan & Michigan Ave/Oak St

Millennium Knickerbocker Hotel Chicago

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5 of 5 stars
ChrisPLosAngeles   2 contributions
Los Angeles
Jun 28, 2009 | Trip type: Family

My 16 year old daughter and I were on a 2 day layover, from traveling to The University of Notre Dame, and I searched the internet, looking for locations near "The Drake" Hotel. The Millennium Knickerbocker is a "gem" in the precious city of Chicago. The rooms are clean, modern, good lighting, great and comfortable bed, very contemporary bathroom, flat screen TV, coffee/tea in room, and very pleasant and courteous staff. I received an anticipatory email before our arrival and the concierge had everything ready for me when I arrived that I had requested. The emails were returned in 24 hours with each correspondence. I also was treated like royalty when I was checking out and needed to take a cab to O'Hare, and asked the bell men to get me a responsible and mature cab driver that would not be a maniac driving us to the airport and they did this expeditiously to the point that I was happy to tip each of the men involved. Restaurants are close by as are shopping and jogging along the Lake. It is 1 block from The John Hancock Building and across from The Drake and Spiaggia, my favorite restaurant in Chicago. We are going back in 2 weeks for the 4th of July and I am so happy to have found The Millennium Knickerbocker.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since February 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location, Great Value and Great Place to Stay

Millennium Knickerbocker Hotel Chicago

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5 of 5 stars
NoSpillBlood   1 contribution
Southern California
Jun 28, 2009 | Trip type: Couples

We really enjoyed our stay at the Knickerbocker Hotel in Chicago. We wanted to stay in a hotel near or in the downtown area so we could visit Michigan Avenue and the Business Loop. The Knickerbocker met both of those needs. We were within walking distance to most shopping areas and fine restaurants and public transportation was just around the corner, too.

We also wanted a place we could relax and be comfortable after spending 10+ hours walking about Chicago. The room was spacious, very comfotable, always clean and the hotel staff made it very easy on us anytime we needed anything. The hotel staff always met us with a pleasant good morning or good evening and a big smile. It makes a difference in comfort level when you are surrounded by a staff that wants you to feel comfortable away from home.

The bed was awesome! Very soft yet firm, very comfortable, nice to have a good bed to sleep in after a long day of fun.

The hotel bar was nice and friendly, good place to meet other travelers from all parts of the globe.

This hotel was very nice and we will stay here again should we venture to Chicago again...hopefully soon!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 28, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d87648?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Millennium Knickerbocker Hotel Chicago Also Known As

  • Millennium Knickerbocker Chicago
  • Chicago Millennium Knickerbocker Hotel
  • Knickerbocker Hotel Chicago
Address: 163 East Walton Place, Chicago, IL 60611-1527