Prior to our visit in Chicago, I did not know anything about the city. I frequently use TripAdvisor.com to research and plan my trips, and this is how I found out about the Millenium Knickerbocker. We stayed for 4 nights, which reduced the price per night due to an online hotel promotion. We are normally budget hotel frequenters (i.e. Hampton Inn). I cannot say enough good things about this hotel.
1. Accomodations: we booked a superior king (which is a corner room). When asked to upgrade to a room with a view, they gave us a street view of East Walton Street (where the hotel front faces). Although disappointed at first, we loved the room. There's enough space for two people and we experienced no outdoor noise from the street. It is a small one-way street so there's not a lot of thru-traffic. The bed is very comfy, the modern decor is funky and the bathroom is cool with the big shower stall and rainfall shower-head. It felt like I was in a spa bathroom.
2. Service: everybody was extremely helpful. I read a Frommer's Chicago city guide book cover to cover before arriving, but we also relied heavily on the concierge staff for many suggestions. Les and his staff were fabulous! They are so knowledgeable about the city - all the restaurants suggested were excellent and their sight-seeing tips were so helpful. Tjhey secured us reservations for places that weren't in my little guide book and we loved them! If you don't know Chicago, use their hotel concierge service for suggestions.
3. Location: the hotel is located on the northern end of Michigan Avenue, but it seemed so close to everything. On a nice day, you can walk the Miracle Mile down to Grant Park or the Chicago River in 20 minutes. You are near so many restaurants and shopping, all within walking distance. The Hancock Observatory is 1 block away (all the locals said to go there instead of the Sears Tower). We did not rent a car (the price is high for parking at the hotel or basically any hotel) and just cabbed or walked everywhere - so worth it.
4. Drawbacks: their restaurant menu (and room service) are a bit pricey for me. The food was good but I would prefer going someplace nearby for breakfast instead of dining in.
You will always read good and bad reviews based on personal experience, but ours was nothing but excellent. I recommend staying here and will stay here again on our next visit to Chicago.
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