Great location, steps from shopping. And "heavenly bed" is nice. But would probably prefer to stay at another nearby hotel in future.
Service underwhelming: every time I tried to call any department (front desk, housekeeping, operator), it took a long time before someone picked up. Rather annoying--they clearly need to hire more people.
Doesn't have a terribly inviting feel either, like a standard conference hotel. Visited the Sofitel a few blocks away--seemed like a MUCH better and more interesting place to stay.