My husband and I make an annual trip to Chicago for a meeting and chose to stay at the Westin Michigan Avenue. Overall...a great location on Michigan Avenue, but that came with a few issues.

We are members of SPG and were booked on the awards floor, however our room was located directly behind the elevator and the noise of the elevator kept me awake into the night.

The rooms themselves were the typical Westin Heavenly Bed and very nice and clean, but small. The restaurant in the lobby was nice, but a little overpriced.

One thing I did notice was the traffic in the lobby during the day. It seemed to be a place that many of the hotel patrons camped out...maybe because the internet access was free down there.

Overall...it was an okay experience, so this year we will be trying another hotel..

Staying a hotel with a conference...and we are polite people that would never complain. We were given this room a bit early with the comment that is was a "little down from the elevator," but ready. I commented at registration that we really wanted a quiet room. We are Starwood members and did get the SPECIAL FLOOR. The room is so noisy I am sitting in the bathroom writing this at 1:15 unable to sleep due to CONSTANT elevator and noisy from rooms on both sides. Our lovely, expensive room literally has a view of buildings directly across, beautiful up close bricks. In addition to this, our room is barely large enough for the King size bed. The room is NOT standard size, because we have seen in the larger rooms across the way, with views. What a disappointing experience! One lovely thing, we couldn't book the additional nights on Friday and Saturday (no rooms available) and are moving around the corner to the Hilton for the last two nights of our stay in Chicago. SO beware, what you pay for at the Westin.. may be much less than you receive. Sleepy school psychologist

We recently stayed at the Westin for a couple of nights. I generally am a fan of Westins. I can't say that I am a big fan of this hotel though.

First, the positives.
1) Location. Perfect for our needs.
2) Comfortable beds.

Now, the negatives.
1) SERVICE!! My wife stopped at the front desk on her way in from shopping and realized she didn't have her key on her. She requested one and went up to the room. Of course the key didn't work. The cleaning lady was at the room next door. She refused to help and insisted my wife use the house phone to call the front desk. She did this 30 minutes after she came in our room as we were leaving and had a conversation with my wife. Fine, whatever. So my wife proceeds to call the front desk to let them know that the key they JUST GAVE HER does not work. She asked if someone could come up with another key for her. They said no, that she would have to come down. Now, I would expect this reaction at a Red Roof Inn, but not at a supposed higher end hotel. Also, it should be noted that this was at 1:30 on a Monday afternoon. It was dead in the lobby, so being busy was not an excuse. All they had to do was have a bell man come up with a key. My wife certainly would have tipped him. Anyway, when I stopped by the front desk later that day to complain the woman that the desk said, "I don't know why a bell man couldn't have taken the key up to you". No sorry, instead an "Oh well".

2) The barking dog. Now, I really like dogs, but not when they are barking while I am trying to sleep a few doors down. Maybe something could be done to keep them all on the same floor.

3) Running toilet. After flushing the toilet it would run, very loudly, for about 10 minutes. I didn't call maintenance, so this is partially my fault.

In summary, I don't know that I would stay here again. There are a lot of other choices in the immediate vicinity and I will probably stay at one of those the next time I am in Chicago.

I stayed here during a major convention in Chicago. The hotel has a great location and is close to everything. I was in a King room with a view of the lake/MI Ave. At check in, I just kindly asked for a nice room with a view and the rep was thrilled to offer me this room. The room was nice and had been renovated. The first day/night the AC did not work properly—it got hot. But, a call in the AM got the fixed quickly. I felt the bathroom was large and liked the long counter to store stuff on. They upgraded the room and should have done the same with the TV- not a flat screen. The valet parking fees are a bit steep as was room service- but you are in downtown Chicago. The concierge was very helpful with offering suggestions on how to walk to the “L” and for places to eat. It is true, the walls are thin and you can hear doors slamming in the night. Perhaps, the hotel should look into installing a soft close feature to the door. Minor complaints though and I would choose to stay there again. The location cannot be beat!