After reviewing the prices and reviews for several Starwood properties in the Chicago area, we decided to stay at the Westin Michigan Avenue. Our selection was primarily based on location and value of the rate. The online reviews we'd read were also more favorable than some of the reviews of the W City Center. Upon arriving at the Westin, the door staff was perfectly friendly but the check-in staff just seemed irritated to have to check us in. The customer next to me was having issues with the desk rep not having any record of his visit being pre-paid, and the way the employee was handling his situation really lacked the level of professionalism that we had come to expect from a Westin.
Our room itself was pretty small, even for a city hotel, and not only was there no bathmat in the bathroom, but the sheets on the bed were so old and worn that they had bumps in the fabric. Not what we had come to expect from the "Heavenly Bed" experience either. We really did not spend much time at the hotel, but on our final day we wanted to check our bags at the bell stand while we met some friends for brunch, and the bell captain had the same "put out" attitude we had experienced at the front desk upon our arrival. We were really disappointed in the experience at this property, and with so many great hotels in the same location, we will not be staying at the Westin Michigan Avenue next time we visit the Windy City.
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