I stay at Westin's all the time for business. I love Westin hotels.

This one was tiny, old, cramped, slow..I was a little shocked. It's prime district for shopping (you are right across the street from the John Hancock building and the American Girl doll store among other high-end designer fashion stores).

Service was not bad, just really slow. Maybe one of the other Westins in the city is nicer. I'd consider another hotel of the same caliber before staying here again.

After reviewing the prices and reviews for several Starwood properties in the Chicago area, we decided to stay at the Westin Michigan Avenue. Our selection was primarily based on location and value of the rate. The online reviews we'd read were also more favorable than some of the reviews of the W City Center. Upon arriving at the Westin, the door staff was perfectly friendly but the check-in staff just seemed irritated to have to check us in. The customer next to me was having issues with the desk rep not having any record of his visit being pre-paid, and the way the employee was handling his situation really lacked the level of professionalism that we had come to expect from a Westin.

Our room itself was pretty small, even for a city hotel, and not only was there no bathmat in the bathroom, but the sheets on the bed were so old and worn that they had bumps in the fabric. Not what we had come to expect from the "Heavenly Bed" experience either. We really did not spend much time at the hotel, but on our final day we wanted to check our bags at the bell stand while we met some friends for brunch, and the bell captain had the same "put out" attitude we had experienced at the front desk upon our arrival. We were really disappointed in the experience at this property, and with so many great hotels in the same location, we will not be staying at the Westin Michigan Avenue next time we visit the Windy City.

Sometimes a hotel has a high average review due to the volume of people stayng there and their average tourist tastes. This is the case with the Westin MI Ave. Very crowded tourist hotel with below average service and rooms. PARKING WAS $49 per day!

Came to Chicago for a girls weekend getaway. I am a Starwood Preferred Guest and the rate was right...long line to check-in on a Friday morning. Staff was very nice though & got my room early. Room was a decent size but, everything felt damp, even throughout the hallway. Shower was not 'heavenly' & the bathroom gets really steamy & hot with no fan. Annoying.

Really comfy beds but, the walls are paper thin & we had to sleep with the TV on to lessen the door slammings, and kids screaming across the hall. Tried to rent a movie one night and the system was down all night.

Wasn't impressed with the outside staff - always had to find our own taxis. Restaurant was good and the coffee kiosk too.

Overall - was 'ok' and a good price & location, but, would stay somewhere else next time.