I had the recent pleasure of staying at this hotel over the Memorial holiday. This was a great location for shopping and eatting. Tons of things are in walking distance. I was very happy with the location. The rooms are very common, I wish they had a Ipod docking station for I never turn on the TV's when I travel. The bed was extremely comfortable. It was hard to get out of bed. The hot water was great too. The rooms are bare but I did call down and make my request for extra towels and shower caps. I must say this too. I got a great rate on my room for this holiday weekend. Under $100!!!!. But I went through Hotwire and the front desk made me feel almost bad for doing so. Gave me a room across from the elavators very noisy, but I only was in the room at night and I always travel with ear plugs. I only recommend this hotel if you get it for cheap. Not worth $100 a night.

I stay at Westin's all the time for business. I love Westin hotels.

This one was tiny, old, cramped, slow..I was a little shocked. It's prime district for shopping (you are right across the street from the John Hancock building and the American Girl doll store among other high-end designer fashion stores).

Service was not bad, just really slow. Maybe one of the other Westins in the city is nicer. I'd consider another hotel of the same caliber before staying here again.

After reviewing the prices and reviews for several Starwood properties in the Chicago area, we decided to stay at the Westin Michigan Avenue. Our selection was primarily based on location and value of the rate. The online reviews we'd read were also more favorable than some of the reviews of the W City Center. Upon arriving at the Westin, the door staff was perfectly friendly but the check-in staff just seemed irritated to have to check us in. The customer next to me was having issues with the desk rep not having any record of his visit being pre-paid, and the way the employee was handling his situation really lacked the level of professionalism that we had come to expect from a Westin.

Our room itself was pretty small, even for a city hotel, and not only was there no bathmat in the bathroom, but the sheets on the bed were so old and worn that they had bumps in the fabric. Not what we had come to expect from the "Heavenly Bed" experience either. We really did not spend much time at the hotel, but on our final day we wanted to check our bags at the bell stand while we met some friends for brunch, and the bell captain had the same "put out" attitude we had experienced at the front desk upon our arrival. We were really disappointed in the experience at this property, and with so many great hotels in the same location, we will not be staying at the Westin Michigan Avenue next time we visit the Windy City.

Sometimes a hotel has a high average review due to the volume of people stayng there and their average tourist tastes. This is the case with the Westin MI Ave. Very crowded tourist hotel with below average service and rooms. PARKING WAS $49 per day!