We stayed over on a Sunday & Monday Holiday weekend, leaving on Tuesday. Location was perfect for shopping, dining and the Cubs! Got a very inexpensive rate from priceline dot com. And with parking incorperated, still less expensive then many previous trips and other downtown hotels! Have never paid under $40 a day for parking in downtown Chicago, so I was suprised at the other reviews complaining about parking price. Slightly above the average but definately not outrageous.
Preasure in the shower was terrible, water leaking from shower head. Informed front desk on our first morning, by the time we left, still had not been fixed. Not a big deal, but would have been nice to have problem resolved. Staff was very friendly, always saying hello. Bar staff was incredibly helpful and friendly. We were looking for a great Traditional Chicago style pizza and the Bartender wrote down directions to the 2 places we narrowed it down to.
There was only one tiny dissapointment, maybe a suggestion even. About 2 hours into our 4 hour drive home another friend who had her own room discovered she had left her diamond earrings. We called and they had them! Thank goodness for that! Very honest cleaning staff is a HUGE plus! But they asked for her Credit Card number and are charging her to ship them back. She was all to happy to do so, as would I. But last year, I had a similar situation happen to me at another Michigan Ave. Hotel and they did not hesitate to send the item back to me that I left behind. No charge. I thought that was above and beyond.
Overall, great weekend, great stay!

I had the recent pleasure of staying at this hotel over the Memorial holiday. This was a great location for shopping and eatting. Tons of things are in walking distance. I was very happy with the location. The rooms are very common, I wish they had a Ipod docking station for I never turn on the TV's when I travel. The bed was extremely comfortable. It was hard to get out of bed. The hot water was great too. The rooms are bare but I did call down and make my request for extra towels and shower caps. I must say this too. I got a great rate on my room for this holiday weekend. Under $100!!!!. But I went through Hotwire and the front desk made me feel almost bad for doing so. Gave me a room across from the elavators very noisy, but I only was in the room at night and I always travel with ear plugs. I only recommend this hotel if you get it for cheap. Not worth $100 a night.

I stay at Westin's all the time for business. I love Westin hotels.

This one was tiny, old, cramped, slow..I was a little shocked. It's prime district for shopping (you are right across the street from the John Hancock building and the American Girl doll store among other high-end designer fashion stores).

Service was not bad, just really slow. Maybe one of the other Westins in the city is nicer. I'd consider another hotel of the same caliber before staying here again.

After reviewing the prices and reviews for several Starwood properties in the Chicago area, we decided to stay at the Westin Michigan Avenue. Our selection was primarily based on location and value of the rate. The online reviews we'd read were also more favorable than some of the reviews of the W City Center. Upon arriving at the Westin, the door staff was perfectly friendly but the check-in staff just seemed irritated to have to check us in. The customer next to me was having issues with the desk rep not having any record of his visit being pre-paid, and the way the employee was handling his situation really lacked the level of professionalism that we had come to expect from a Westin.

Our room itself was pretty small, even for a city hotel, and not only was there no bathmat in the bathroom, but the sheets on the bed were so old and worn that they had bumps in the fabric. Not what we had come to expect from the "Heavenly Bed" experience either. We really did not spend much time at the hotel, but on our final day we wanted to check our bags at the bell stand while we met some friends for brunch, and the bell captain had the same "put out" attitude we had experienced at the front desk upon our arrival. We were really disappointed in the experience at this property, and with so many great hotels in the same location, we will not be staying at the Westin Michigan Avenue next time we visit the Windy City.