Stayed for 2 nights on points and cash from SPG-programme which was an excellent deal. I would have felt disappointed if I had paid USD300+ for the room as it was offered at the time of booking.

Location is great just next to the John Hancock Center (do go there when the sun sets!) with many shops and restaurants around.

Service was a typical big US-city style, i.e. not very personal but on the other hand nothing to complain about either. The not-so-young bell "boys" were probably the best guys to ask for advise and organized a good limo for us to the airport.

The room was ok but a bit noisy from having the lifts just next to the head of the bed. However, the safe was a very small upright one hidden in the closet. You could not put much there and most would fall out when you open it.

The gym did you have any changing facility.

I have only raves for this hotel. We normally stay at the Starwood hotels and the Westin on Michigan Ave embodies the reason why we keep coming back. From the bell boy to the front desk to housekeeping service, the service and staff are impeccable and meticulous to every detail. One feels like royalty staying at the Westin on Michigan Ave.

I will say one thing about the parking which, at $49 every 24 hrs (unlimited in/out privileges), is a little steep even for the area. My husband and I drove around and found a self park on the corner of DeWitt and Chestnut (next to 247 E. Chestnut apartments), about 2.5 blocks away which charged $28/day. The only thing that there are no in/out privileges but you are saving $21/day parking here over the hotel parking.

We stayed over on a Sunday & Monday Holiday weekend, leaving on Tuesday. Location was perfect for shopping, dining and the Cubs! Got a very inexpensive rate from priceline dot com. And with parking incorperated, still less expensive then many previous trips and other downtown hotels! Have never paid under $40 a day for parking in downtown Chicago, so I was suprised at the other reviews complaining about parking price. Slightly above the average but definately not outrageous.
Preasure in the shower was terrible, water leaking from shower head. Informed front desk on our first morning, by the time we left, still had not been fixed. Not a big deal, but would have been nice to have problem resolved. Staff was very friendly, always saying hello. Bar staff was incredibly helpful and friendly. We were looking for a great Traditional Chicago style pizza and the Bartender wrote down directions to the 2 places we narrowed it down to.
There was only one tiny dissapointment, maybe a suggestion even. About 2 hours into our 4 hour drive home another friend who had her own room discovered she had left her diamond earrings. We called and they had them! Thank goodness for that! Very honest cleaning staff is a HUGE plus! But they asked for her Credit Card number and are charging her to ship them back. She was all to happy to do so, as would I. But last year, I had a similar situation happen to me at another Michigan Ave. Hotel and they did not hesitate to send the item back to me that I left behind. No charge. I thought that was above and beyond.
Overall, great weekend, great stay!

I had the recent pleasure of staying at this hotel over the Memorial holiday. This was a great location for shopping and eatting. Tons of things are in walking distance. I was very happy with the location. The rooms are very common, I wish they had a Ipod docking station for I never turn on the TV's when I travel. The bed was extremely comfortable. It was hard to get out of bed. The hot water was great too. The rooms are bare but I did call down and make my request for extra towels and shower caps. I must say this too. I got a great rate on my room for this holiday weekend. Under $100!!!!. But I went through Hotwire and the front desk made me feel almost bad for doing so. Gave me a room across from the elavators very noisy, but I only was in the room at night and I always travel with ear plugs. I only recommend this hotel if you get it for cheap. Not worth $100 a night.