Stayed here for one night with wife and teenage kids. First class room. Hotel is clean and great location. It was a great value for $75 on Priceline.

Not as nice as Westin's I've stayed at this year in Boston Waterfront and downtown Philly. Rooms are smaller than others and walls seem thinner, I could clearly hear the high heels walking the floor in the room next to mine. The metal doors slam so loudly it's next to impossible to sleep through it (this is my #1 complaint). Towels were kinda scratchy and sheets were a bit pilly, again not as nice as other Westins. Gym was smaller and a little more drab than others. High-speed internet was no better than dial-up speed. Check-in staff were nice enough but not exactly overly solicitous. I would probably stay again because I'm not the biggest prima donna and the location can't be beat, but hotel could be improved.

Stayed for 2 nights on points and cash from SPG-programme which was an excellent deal. I would have felt disappointed if I had paid USD300+ for the room as it was offered at the time of booking.

Location is great just next to the John Hancock Center (do go there when the sun sets!) with many shops and restaurants around.

Service was a typical big US-city style, i.e. not very personal but on the other hand nothing to complain about either. The not-so-young bell "boys" were probably the best guys to ask for advise and organized a good limo for us to the airport.

The room was ok but a bit noisy from having the lifts just next to the head of the bed. However, the safe was a very small upright one hidden in the closet. You could not put much there and most would fall out when you open it.

The gym did you have any changing facility.

I have only raves for this hotel. We normally stay at the Starwood hotels and the Westin on Michigan Ave embodies the reason why we keep coming back. From the bell boy to the front desk to housekeeping service, the service and staff are impeccable and meticulous to every detail. One feels like royalty staying at the Westin on Michigan Ave.

I will say one thing about the parking which, at $49 every 24 hrs (unlimited in/out privileges), is a little steep even for the area. My husband and I drove around and found a self park on the corner of DeWitt and Chestnut (next to 247 E. Chestnut apartments), about 2.5 blocks away which charged $28/day. The only thing that there are no in/out privileges but you are saving $21/day parking here over the hotel parking.