Stayed here for one night on a "staycation". From the outside it doesn't offer much and feels more like a business tower than a hotel. The rooms and public spaces however are comfortable and elegant. The rooms are typical Westin but it you can secure a room on the south side of the tower overlooking the river you will have a great view and a larger room. Bathrooms nice as well. Great location right on the river and close to everything.

I love this hotel. It's elegant, efficient, spacious, clean, modern, and very well located just across the Chicago River from the Loop. The staff are exceptionally nice, the lobby restaurant/sushi-bar is cozy and reasonably priced, the rooms are tastefully decorated and clean, and of course the beds are great. For a mid-size business hotel, it really feels boutique-ish. Expect nice-size rooms and bathrooms, nice touches everywhere (like a personal computer in the room, oversize room safes, pleasant colors), and generally feeling very much at home. Even the hallways are warm and welcoming.

Beautiful Hotel with exceptional rooms. We were upgraded to the presidential floor for free. Kids really enjoyed the stay with TV,great room service and happy hour. The view of Chicago river was beautiful from your room. Close to everything Chicago stands for. Walking distance to Mag Mile, State St and a lot of well known restaurants.

We stayed here for four nights after getting a good deal on lastminute.com and honestly could not fault it in anyway, The staff were pleasent and courteous( the concierge in particular was helpful in booking us a river cruise), with check in swift and hassle free, we had a spacious partial river view room with an extremely comfortable bed and an excellent power shower ,
We were room only so cannot comment on the hotel food but Einstiens Bagels is only a block away and was very reasonable for breakfast.
In terms of location we got a blue line train from terminal 3 at O'Hare straight into Park and Lake (about 45mins) and the hotel was only a 5minute walk away, about 10 minutes walks you to the mag mile one way and to the shops of North State Street the other ( Filenes, Old Navy, Macys etc ).
The house of blues was just across the road which is a must see and there are plenty of bars and restaurants in close proximity