I spent 4 nights here on business. Check-in was quick and friendly (as was check-out) .The room was quite large. It had an adquate work area with internet access. The king bed and bedding were very comfortable. A side chair was actually comfortable enough to spend some relaxation time reading the paper. The shower had a dual shower head, which seemed to me to be more of a gimmick than a "must have" fixture.
Everything was clean, although room service seemed to have overlooked my room one day (they came when notified that evening).
My week was spent in the conference rooms, and meal service was provided by the hotel. If room service is equivalent, most of the food is acceptable: not delicious but no major complaints, either. The service was quite good, with an attentive staff.
There is a very nice gym on the top floor, with a good variety of new cardio and strength equipment. The pool appeared to be clean and well-kept, though I didn't spend time in the water.
There are plenty of services available, with a variety of businesses located in the walkway that connects the property to the adjoining office building. They include things that aren't necessarily there for the hotel guests, such as a dentist and investment advisor, but there are some that could be handy: a copy center, hair stylist, flower shop, Japanese restaurant to name a few. Shula's Steakhouse is located in the property.
Based on my experience, if you're in the area for business, I'd recommend this as a good spot to stay for a while.

I've held two conferences at this hotel this year. The last one was planned for over a month. Within minutes of signing the contract and confirming that the block of rooms were being held, the rooms were reserved by other guests. No one in our conference could get a reservation! Everyone had to stay at the Hilton Forest Lakes (a very nice hotel alternative) and get transported between hotels. The Westin
threatened to charge us the full cancellation fee if we moved the conference to another facility.

Despite their apologies and written agreement, the Westin shuttle was unavailable most of the time and completely forgot to pick us up on the last day. We ended up taking taxi's at our own expense. While the rooms are nice, I will never use them for a meeting again.

We had our wedding at the Westin on October 14 and have nothing but positive comments about this hotel.

Everything went smoothly and the staff (from the banquet people to the front desk) were courteous, polite and accommodating every step of the way.

The rooms are modern and spacious, the beds are comfortable, and the property is very clean. The hotel changed hands from a Wyndham about six months ago and it's evident that it's a huge improvement.

I highly recommend this hotel for a wedding, business trip or weekend getaway.

I walked into the lobby and was instantly impressed. The check in on a Fri. evening took 2 min. Then right up the glassed elevators to my room on the 12th floor. The room is so relaxing! Nice big cushy bed, lots of pillows. Pretty asian art on the walls. Streamlined flat screen TV. Very modern decor. Also had internet and MP3 connections. View was of the interstate, but what was cool was right down the road is :O'Hare. So I stood at the window and ironed my clothes watching planes landing one after the other. Really entertaining...........I thought anyway.
The bathrooms are smallish, but very clean. A small dressing area is right near the bathroom. Lots of mirrors. If you leave your room looking bad it's your fault!!
Back in the lobby you have a gift shop, Shula's, coffee shop, lounge, and public areas. All very calming. The whole hotel takes on this serene atmosphere.
Ventured over to the Reebok Workout Room. Clean and modern. With a killer view of the city and lovely grounds of the Westin. Also well equiped with TV, stereo, ect;
This hotel is excellent for business or pleasure. The whole Westin experience will leave you very happy!