I was there last spring for a convention. I found the Hotel stale and cold. The rooms were dated the staff not friendly and there was a large crack in the marble sink in my bathroom which caused water to run onto the floor every time I used it. After repeated calls to the front desk no help arrived. I was disapointed my rate was $200+ per night I wont be back. Not the quality I expect from Westin.

I've stayed here on two separate occasions within the last 5 months at this property that was remodeled in the Spring of 2007.

Located in a business Park setting, it has easy access to highways but no retail within walking distance. There is free and ample parking. Unique to this property is A 2.5 mile paved jogging path, outdoor basketball and tennis courts (in good condition.), and a Reebok fitness room located on the top floor which had multiple pieces of equipment and panoramic windows; a really thoughtful design that's a whole lot better than staring at a wall.

Common areas were well maintained and the staff courteous. I did not use the restaurants or lounge.

The Standard King Room and the King Junior Suite (Platinum Upgrade) had a contemporary design, were quiet, clean, and the beds extremely comfortable. Bathrooms were a good size and well lit. Amenities included a flat panel TV, a robe, in room Starbucks coffee, internet for a fee and I think the rooms had safes.

This hotel charges a $10 facility fee. Not sure what that fee is for or if it's a per day or a per stay charge; both of my stays were for one night only. This is a great business trip hotel. You could bring the family along but they may get bored after the first night- ttz

I stay here for business - there isn't much else of interest in the area as it is some way out of downtown Chicago. Though they do run a shuttle to Itasca station. There is also a major shopping mall nearby. It is always quite busy as it seems popular for local business conventions.

The hotel has been remodelled (it was the Wyndham) and is clean, bright, modern and spacious from both the atrium to the rooms.

The staff are friendly and service is attentive in both the bar and the in-hotel Shula's Steak Restaurant.

If you like meat - this is a good place to stay. Room service is from Shula's too - so is excellent.

One tip - the City cabs at O'Hare don't know where Itasca is and charge a supplement. Ask the hotel for details of local cab companies - I use All-Star.

I spent 4 nights here on business. Check-in was quick and friendly (as was check-out) .The room was quite large. It had an adquate work area with internet access. The king bed and bedding were very comfortable. A side chair was actually comfortable enough to spend some relaxation time reading the paper. The shower had a dual shower head, which seemed to me to be more of a gimmick than a "must have" fixture.
Everything was clean, although room service seemed to have overlooked my room one day (they came when notified that evening).
My week was spent in the conference rooms, and meal service was provided by the hotel. If room service is equivalent, most of the food is acceptable: not delicious but no major complaints, either. The service was quite good, with an attentive staff.
There is a very nice gym on the top floor, with a good variety of new cardio and strength equipment. The pool appeared to be clean and well-kept, though I didn't spend time in the water.
There are plenty of services available, with a variety of businesses located in the walkway that connects the property to the adjoining office building. They include things that aren't necessarily there for the hotel guests, such as a dentist and investment advisor, but there are some that could be handy: a copy center, hair stylist, flower shop, Japanese restaurant to name a few. Shula's Steakhouse is located in the property.
Based on my experience, if you're in the area for business, I'd recommend this as a good spot to stay for a while.