I stayed at the Westin while attending a business conference. I was absolutely amazed by the transformation of this hotel. The front desk was very flexible with my many room requests. My room was very comfortable as I have grown accustomed to with Starwood. The staff made me feel welcomed as if I was a guest in their home. Very impressed and will return next year!

I went in March of 2009 with a mutual friend of my gf and mine to visit her (the mutual friend's) family. I booked on Hotwire, and this is the one that they gave me. I was actually trying for a different one, but BOY was I satisfied. My jaw actually dropped when I looked up in the lobby to see all of the rooms and hallways. Everything was clean and beautiful! The beds were soft, and shower had plenty of water pressure (although it did take a little time to totally warm up, but that could be because I was on the 10th floor), and the toilet seat was the most comfortable one I have ever sat on!!! :)
I see the normal rate is over $120 per night, I paid $70 through hotwire, so it was an awesome deal! But even the normal rate isn't that out of line for this place.
The ONLY negative is the location. it takes over 35 minutes to get to downtown Chicago. Other than that, I loved it!

I had a funeral to attend to in the area and was booked into the hotel by Priceline for $60/night. Given the price I was paying, I was satisfied with the hotel. Room was wonderful -- spacious, great TV, tasteful modern furnishings, nice robe in the closet. Two shower heads in shower. Soft towels. Internet access was pricey -- I needed it and it cost me $50 for 8 accesses. Shula's steak house is very expensive as is the breakfast menu there.

I don't think the round layout with an open central core was meant for a cold climate. Outside the room, the coridors were always cold. The front desk clerks were shivering whenever I walked by. The lobby was too cold to loiter in. There are two choices for workout rooms. Top floor has cardio machines and is open 24 hours. In the basement is a full service spa with pool, racquetball, all possible machines and hours you would expect from a regular health club. Apparently they sell memberships to the locals.

Noise is a huge problem. The tent ballroom sends noise up to the entire side of the building.

The hotel was largely vacant during my stay except Saturday night when it was hopping, but Sunday morning there were as usual almost no cars in the parking lot. I suspect the hotel is losing some big $ and that is why they are filling rooms with us Priceline customers.

The hotel is right off the Eisenhower Expressway, so it is possible to get to many places easily. Not the hotel's fault, but what is with the 55 MPH speed limit in Illinois??? Didn't anybody tell them that Nixon's speed limit died with him???

I have no idea what is in the Itasca area that could justify such a pricey hotel. I would never pay the rack rate here.

A Satisfied Priceline guest

We took a girls weekend up to Chicago for some shopping. Since we planned to spend an ample amount of time at Woodfield Mall and IKEA, we opted to stay in the "burbs." Our arrival and checkin was a breeze. Our room was very crisp and clean. White comforters is appealing and relieving. Starbucks coffee and TAZO tea are both in the room. We called the front desk for 2 extra robes, and within minutes (literally) they were at our door. That evening we asked as we walked in from dinner (close to midnight) for some extra bags of decaf and they actually said "stay right here!" They ran off to somewhere and came back with 4 bags for us. They were above and beyond on customer service. I ran the next morning on the trail behind the hotel. It's a paved trail that loops around 4-5 manmade lakes, each one boasting a fountain and birds (geese, ducks, etc...) I was planning to run 6 miles, but after 2 loops was a bit bored (as it's only about a 2 mile loop). This hotel is literally about 2 miles from Woodfield Mall and there are SEVERAL eateries in the area as well. It's a great option for a business trip, family vacation out of the city (no parking or valet costs!!) or just a quick trip "away."