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Westin Chicago Northwest: Traveler Reviews


400 Park Blvd., (formerly Wyndham Northwest Chicago), Chicago, IL 60143
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75% Recommend
4.0 of 5 stars 34 reviews
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Westin Chicago Northwest

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3 of 5 stars
Riversider Raymond   5 contributions
Riverside, CA
Mar 27, 2006 | Trip type: Business
1/1 found this review helpful

I reserved a King room, but was assigned two small double beds (why is this SO common?). Upon calling the desk, I was told, unapologetically, that they were overbooked by 11 rooms (my problem?). Bedding is of the old "bedspread" variety, not the up-to-date duvet style. The carpet in my room had what appeared to be bleach spots all over it - very unappealing. The atrium design may look impressive, but when there's a boisterous group at the bar until 1:00am (as there was while I was there), the noise reverberates throughout, making it difficult to fall asleep. Bring earplugs. The immediate area is primarily office buildings. No services or restaurants within walking distance. Short drive to many restaurants, though. The gym in the building charges $8 to work out, and it closes far too early (9:00pm). The hotel does not have its own exercise room. Room service food was impressive - best I've had in a long time.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay March 2006
  • Member since January 13, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $177 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Love the bartenders

Westin Chicago Northwest

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5 of 5 stars
A TripAdvisor Member
Elmwood,Nj
Dec 6, 2005
0/1 found this review helpful

I stayed at the Wyndham this past Friday and sat night
the hotel was very nice, the rooms were very clean and the bed was great, The only problem I had was with the restaurant (Shulas) like one of the other reviews, the bar (no name lounge) on Friday the bartender a girl, it must of been her first night working because she did not know how to make any drinks that I wanted and when I wanted to dine in there she gave me a dirty look. I ended up down at the Atruim bar and grill(under the big tent) that was great, the people (bartenders) Rich and Dennis made our weekend, they both told the best storys and had us laughing the whole time we were there. We will go back just to see them if our travels get us to the Chicagoland area.

  • Date of stay December 2005
  • Member since December 06, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $177 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good hotel

Westin Chicago Northwest

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4 of 5 stars
Avigail8   6 contributions
Virginia Beach, Virginia
Nov 14, 2005
1/1 found this review helpful

Although a little old, the furnishings and room service was great. Staff was very friendly and bed was comfortable. I traveled here for business, as well as a lot of the other guests, but there was no free highspeed internet. Otherwise, not a bad hotel at all.

  • Date of stay November 2005
  • Member since March 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $177 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Elegant, But Don't Depend on Staff or Shuttle

Westin Chicago Northwest

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2 of 5 stars
A TripAdvisor Member
Mar 19, 2005
3/3 found this review helpful

Stayed at the Wyndham the weekend of March 12, 2005. Very pretty hotel, nice room, but relative with bad back preferred the pillow-top bed at nearby Marriott in Schaumburg in Spring 2004. Three challenges: (1) Brides beware: many relatives were VERY distressed Saturday night at nearby wedding reception on learning that the promised Wyndham shuttle wasn't coming back. The shuttle had been a deal-maker for the bride's family! Unbelievably, management at the reception said Wyndham had disappointed reception guests at other events in recent past by shutting down shuttle prior to contracted-for pick-up times. (2) Wyndham rented out the lobby one evening and took out all the sofas and chairs -- oddly leaving no room to sit and visit with friends in the lobby. (3) Staff at desk and at Sunday brunch were super! But many other hotel staff need training on attitude improvement & attention to guests, since they range from cool to outright uncaring. (Example A) When making calls to verify previously made reservations, various staff treat it like a joke when they have difficulty accessing records and keeping names straight. (Example B) Staffer at coffee bar Sunday morning (not free) was too involved with own tasks to pay attention for several minutes to customer. Had to be asked for coffee, then for napkin, spoon, sugar -- and acted put out, to boot. (Example C) Almost all bell-hops were courteous & pleasant, except for young man at bell-hop desk on Sunday afternoon who loudly bragged to a colleague "I ain't working like a pig."

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay March 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $177 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice hotel, watch out for extras!

Westin Chicago Northwest

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4 of 5 stars
A TripAdvisor Member
Mar 2, 2005
3/3 found this review helpful

This is a nice Wyndham in a suburb of Chicago (not to be confused with the Wyndham Chicago in downtown, which is a beautiful hotel). Check-in was nice. I paid only $37 through Priceline, so it was a great deal. By Request perks are not available with Priceline though.

The room is large, nicely appointed, but not luxurious. Beds were nice, they pay a lot of attention to the linens they use, so the beds look nice as well. There's a good-sized work desk with a fancy Aeron chair and a sitting area with a couch. The bathroom was standard.

High-speed internet (wireless or wired) is $10 per calendar day, NOT per 24 hour period. This is annoying because if you check in at 6pm and pay $10 to use high speed internet, your connection will expire at midnight, and then you'll have to pay another $10 to continue using it. However, if you wait until 8pm, they'll give you that 4 hour period as a courtesy, and your $10 will give you until midnight the following night. Internet is free with By Request.

Also, there is a $8 fee to use the exercise facility because it's a privately owned gym. It's a decent gym with racquetball courts, weight machines, cardio machines.

It is about 10 miles from the airport and probably 30 minutes from downtown, but if you have business in the area, it's a nice pick, especially if you get a good rate on Priceline.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $177 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Westin Chicago Northwest Also Known As

  • Westin Itasca
  • Westin Chicago
  • Itasca Westin
Address: 400 Park Blvd., (formerly Wyndham Northwest Chicago), Chicago, IL 60143