the room was nice,big and clean but the shower had a drian issue the water backed up in the tub not good i recomend they get that fixed

We wanted to get away for the night so we rented their King Suite with Whirlpool. First the good, the room was large and clean. The whirlpool tub was large and there was never a problem with hot water. All in all this room was great. The bad, the staff was horrible. It was like we were interrupting their day by making them do their job and check us in. The Assistant Manager was even at the front desk, and did not even acknowledge us standing there, no hello or anything. After the check in (you would have thought it was torture to the front desk agent) we were on our way. I had to check out early in the morning so the night desk agent was still on. I went to the desk where he was counting the cash drawer. He knew I was standing there, I was the only person around, after he finished counting the quarters he wrote down how much was there and then started counting the dimes. I am standing in front of the man for a few minutes he wont even look at me so I just leave. The only good staff members of this hotel are the housekeepers. They go out of their way to say hi and make sure that you have everything you need. The front desk and the management of this hotel need the housekeeping staff to train them on customer service in the hospitality industry.

Hotel room was large and clean with a wonderful old time atmosphere. Perfect location. One review mentioned "Don't expect a hot shower in the morning." We had no troubles with the shower getting very hot. Front desk girls were very nice - fresh fruit, cookies, coffee and tea available in the lobby 24/7. Full breakfast - waffles, french toast, yogurt, sausage patties, egg patties, bacon, hard boiled eggs, cereal, donuts, pastries, bagels, muffins, with a variety of beverages and condiments. Several of the items were presented cold and needed to be warmed in the microwave - this was not an issue. Check out Matisse' just down the street (between the brown line stop and the hotel) - great food and cozy atmosphere. Would definitely stay here again. Price was $147 per night. Higher than we wanted to pay, but the best deal for the money and a good deal for the location.

What a charming old hotel. While the king sized bed filled up most of the room, my wife and I loved the old style beauty, including the porcelain pedestal sink. The location allowed us to to travel on foot to Wrigley Field and the Lincoln Park zoo. We definitely plan to return again next year.